Accounts Receivable Supervisor, Commercial

Mass General Brigham Incorporated; Somerville, Northern (MA, KY); Hybrid; USD 80,000 - 116,000; Full time

Job summary

Mass General Brigham Incorporated is seeking an Accounts Receivable Supervisor for commercial plans with remote work options. The role involves monitoring queues, optimizing schedules, and driving performance improvements within Patient Financial Services.

Candidates should have a strong accounting background and 2–3 years in finance/denials, with 0–1 year in leadership. The position requires a High School Diploma or equivalent, with preferred Associate degrees in Finance or Accounting.

Qualifications

• High School Diploma or Equivalent required; Associate's Degree in Finance or Accounting or Related Field preferred.
• Role may accept experience in lieu of a degree.
• Experience leading others: 0–1 year; relevant finance/denials/patient financial services: 2–3 years required.
• Strong accounting knowledge; familiarity with GAAP and accounting principles; good communication and organizational skills.

Responsibilities

• Monitor work queue volumes daily and adjust team schedules to meet strategic goals.
• Identify high-risk accounts receivable and escalate/promptly address issues.
• Coach and train team members; conduct regular 1:1s and huddles; track productivity and quality.
• Oversee billing, follow-up, charge review and claims submission; manage denials, no responses, and appeals.
• Analyze payer issues and trends; coordinate with payer representatives to ensure timely follow-up.

Skills

Communication

Attention to detail

Problem solving

Decision making

Education

High School Diploma or equivalent

Associate's Degree in Finance

Associate's Degree in Accounting

Associate's Degree in Related Field

Job description

## Accounts Receivable Supervisor, CommercialApply: Remote: Somerville-MA: Full time: Posted Today: RQ4079438Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Summary: The role monitors work queue volumes daily, adjusts team member schedules according to the strategic direction and goals set forth by management, and identifies trends for escalation. Monitors daily team performance and quality assessments, continuously working to improve people, processes, and technology across the team. Does this position require Patient Care? No Essential Functions: -Monitors work assigned to team members, proactively identifying high-risk accounts receivable requiring prompt attention. -Identifies, escalates, and solves technical and operational problems; understands and recognizes broader impact across the department in conjunction with payer rules and regulations. -Completes evaluations timely and coordinates team member coaching and training. -Onboards and motivates team members, connecting daily work to Mass General Brigham and RCO mission. -Evaluate work performance and complete productivity/quality assessments in a timely, including transparent communication on results. -Conducts frequent huddles and at least bi-weekly 1:1s to facilitate feedback from team members and ensure alignment with Patient Financial Services goals. -Supervises effective billing and follow-up team members to support timely charge review and claims submission in addition to no response, denial, and appeal follow-up, minimizing account touches. -Identifies, analyzes, and follows up on payer issues and denial trends, interacting with payer representatives and others to ensure accurate and timely follow-up.**Qualifications**Education High School Diploma or Equivalent required and Associate's Degree Finance preferred or Associate's Degree Accounting preferred or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? YesExperience Leading others 0-1 year required and Relevant finance, accounting, denials, patient financial services 2-3 years required Knowledge, Skills and Abilities - Strong accounting knowledge and understanding theory. - Knowledge of generally accepted accounting procedures and principles supervising. - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. - Excellent problem-solving and decision-making skills. - Strong written and oral communication skills. - Strong attention to detail and organization.**Additional Job Details (if applicable)****This position will be covering commercial plans, including Point32Health and Tufts.****Remote Type**Remote**Work Location**399 Revolution Drive**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$79,560.00 - $115,720.80/Annual**Grade**7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.