Supply Chain Supervisor

Gordon Food Service; Wyoming (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Gordon Food Service seeks a dynamic Supply Chain Supervisor to oversee and optimize end-to-end operations for Managed Accounts and Segments across North America. You will supervise a team of supply chain professionals, ensuring demand and inventory requirements meet contractual commitments.

You will build strong customer relationships, drive continuous improvement, and collaborate with cross-functional leaders on capacity, planning, and distribution strategies, while monitoring KPIs and

Qualifications

• Four+ years in food service distribution with customer-facing accounts; leadership experience.
• Bachelor’s in Supply Chain or related preferred.
• Knowledge of demand, replenishment, supplier relations, and multi-modal transport.
• Ability to lead teams and interact with senior leaders and cross-departmental partners.
• Understanding of financial, profitability and cash drivers in a business context.

Responsibilities

• Oversee end-to-end supply chain operations for managed accounts and segments.
• Supervise and mentor a team of supply chain professionals; set goals and monitor KPIs.
• Develop and maintain customer relationships; conduct business reviews and site visits.
• Lead capacity planning, long-range planning, and strategy development for the team.
• Coordinate with stakeholders on transitions, new customers, and vendor changes.
• Provide regular reports on key performance indicators; drive continuous improvement.

Skills

Leadership

Supply chain management

Demand planning

Replenishment

Customer relations

KPI reporting

Communication

Team mentorship

Excel

Google Workspace

Education

Bachelor's in Supply Chain or related

Tools

Microsoft Excel

Google Applications (Sheets/Docs/Slides)

Supply chain software

Data Studio

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

This role is a dynamic leadership role responsible for overseeing and optimizing end-to-end supply chain operations for Managed Accounts and Segments across North America. This directly supervises and mentors a team of supply chain professionals, driving activities that align with both customer needs and company objectives. The role oversees the team that is managing daily supply chain operations with our largest, most strategic customers. Fostering a culture of excellence, collaboration, and continuous improvement; proactively creating efficiencies, and implementing processes to optimize product flow from supplier to customer are key.

The Supervisor serves as a critical liaison between GFS Supply Chain and its diverse partners, managing complex customer relationships and ensuring demand and inventory requirements are met for both ongoing and new business. This role is pivotal in developing and motivating team members, setting successful goals, and collaborating on goal achievement while monitoring and managing KPIs to drive optimal performance.

How you will make an impact:

• Manage the team supporting customer inventory needs for the supply chain from onboarding throughout the existence of the contract. Hold Supply Chain teams and customers accountable to contractual commitments.

• Develop and maintains the customer relationship, including customer business reviews, site visits, etc.

• Develop vision and executes the strategy and systems to support team goals

• Responsible for facilitating multi-unit supply chain activities and overseeing the day-to-day business activities of the department such as transitions to outside storage, new customers, vendor transitions, and training.

• Collaborate with relevant stakeholders regularly regarding capacity planning, long-range planning, sales strategy, marketing intelligence, seasonal planning, customer management, etc.

• Provide weekly/monthly reports on key performance indicators through benchmarking.

• Assist in launching new customers and implementing new distribution points within our network.

• Cultivate an environment of continuous improvement with an emphasis on collaboration, personal ownership, growth, and development.

• Manage and develops team members(recruitment, interviewing, hiring, training, terminations, performance reviews, professional development)

Performs other duties as assigned.

What you’ll bring to the table:

• Four or more years experience with food service distribution, managing/interacting with customer facing accounts, supply chain management; including two years of progressive leadership experience. In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.

• Bachelor Degree in Supply Chain or related is preferred.

• In-depth understanding of principles and methods for Demand, Replenishment, Supplier Relations, and moving goods by air, rail, sea, or road, including the relative costs and benefits

• Ability to lead the team and interact with Senior leaders and leaders in other departments/roles, develop relationships, etc. Able to lead meetings and manage the responsibility of follow‑up with collaborating team members.

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Intuitive and applicable understanding of the financial, profitability, and cash drivers, external environment, and the “big picture” of the business to enable good, quick business decisions.

• Self-directed with the ability to deal with distraction, repetition, prioritization, fluctuations in workload, ambiguity, etc.

• Knowledge of basic math (addition, subtraction, multiply, divide, and percentages).

• Initiate and lead conversations, excellent written, verbal, organizational and communication skills.

• Ability to multitask, prioritize, and execute efficient work processes.

• Ability to regularly reprioritize the day to day as needed.

• Able to manage high pressure situations.

• Highly skilled in providing and influencing the organization to meet the needs of the customer. Understands principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Proven problem solver and can develop solutions to a variety of complex problems by comparing, classifying, innovating, analyzing, coordinating, copying, etc. May refer to established precedents and policies.

• Influence others to make a positive impact on the customer and Gordon Food Service.

• Subject matter expert on GFS Supply Chain applications, processes, and techniques.

• Advanced knowledge of Microsoft Excel functions and Google applications; including sheets, documents, and slides.

• Knowledge of supply chain software and business analytic reporting tools, dossiers, and data studios.

• Standard office equipment including copy machine, printer, laptop/PC, mobile technology, teleconferencing and remote connectivity.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco‑free.

Gordon Food Service is a drug‑free workplace and conducts pre‑employment drug tests.