Key Account Manager

Gordon Food Service; Brighton (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

Gordon Food Service in Michigan is seeking an experienced account management professional to drive long-term customer value across large franchise groups and internal teams. You will lead cross-functional efforts to meet customer and company objectives with professionalism.

You will build relationships, plan account strategies, coordinate pricing and product needs, and support successful restaurant openings while upholding Gordon Food Service standards.

Qualifications

• Written, verbal, organizational and communication skills as well as problem-solving capabilities.
• Ability to multitask, prioritize and be able to work independently or within a team environment.
• Customer service and time management skills.
• Negotiation skills and the ability to bring consensus or reconcile differences.
• Knowledge of principles and methods for promoting and selling products or services.
• Knowledge of principles and processes for providing customer services.
• Skill at persuading others to change their minds or behavior.
• Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do.
• Ability to think creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Responsibilities

• Interacts frequently with external customers/Franchisee’s/Regional Operations Support teams. Interactions should provide an exchange of information and problem solving techniques that represent GFS culture and business objectives. Leverage the value and expertise of GFS.
• Builds long-term customer relationships while meeting short-term objectives.
• Schedules and facilitates account reviews and develops action plans to ensure joint account objectives are being met.
• Understands the customer’s business and priorities
• Develops account business plans to include customer and GFS objectives and implementation strategies, and promote the customers and GFS’ stated values and positions, while selling/promoting the GFS brand throughout the customer’s organization.
• Establishes, develops and maintains positive customer and internal relationships to drive quality internal execution.
• Leads and provides direction to internal customer teams responsible for administration, pricing, inventory planning, and inside sales.
• Responsible for the success of new restaurant openings, including directing internal teams on account setup, routing needs, product needs, training & test orders, etc.
• Performs other duties as assigned.

Skills

Account management

Customer relationships

Negotiation

Sales knowledge

Communication

Team collaboration

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Main objective is to achieve long term business results while providing and executing solutions for day-to-day concerns. Responsible for all interactions between our customer(Large Franchise Groups and Operational Support teams for our Multi Unit Chains, as well as our internal supporting departments. Directs and responsible for the successful execution of customer projects and activities by leading and engaging with our internal teams to meet customer and company objectives through teamwork, knowledge, and professionalism.

Essential Functions

• Interacts frequently with external customers/Franchisee’s/Regional Operations Support teams. Interactions should provide an exchange of information and problem solving techniques that represent GFS culture and business objectives. Leverage the value and expertise of GFS.
• Builds long-term customer relationships while meeting short-term objectives.
• Schedules and facilitates account reviews and develops action plans to ensure joint account objectives are being met.
• Understands the customer’s business and priorities
• Develops account business plans to include customer and GFS objectives and implementation strategies, and promote the customers and GFS’ stated values and positions, while selling/promoting the GFS brand throughout the customer’s organization.
• Establishes, develops and maintains positive customer and internal relationships to drive quality internal execution.
• Leads and provides direction to internal customer teams responsible for administration, pricing, inventory planning, and inside sales.
• Responsible for the success of new restaurant openings, including directing internal teams on account setup, routing needs, product needs, training & test orders, etc.
• Performs other duties as assigned.

Knowledge / Skills / Abilities

• Written, verbal, organizational and communication skills as well as problem-solving capabilities.
• Ability to multitask, prioritize and be able to work independently or within a team environment.
• Customer service and time management skills.
• Negotiation skills and the ability to bring consensus or reconcile differences.
• Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Skill at persuading others to change their minds or behavior.
• Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do.
• Ability to think creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.