Accounts Receivable Specialist — Local Remote (Milwaukee Area)

Brookdale; Milwaukee (WI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement plans

401(k)

Employee discounts

Referral program

Early wage access

Voluntary benefits

Job summary

Brookdale is seeking an Accounts Receivable Specialist to support the greater Milwaukee area with customer service and billing resolutions for residents and associates.

The role requires at least one year in a blended call center environment, strong Microsoft Office skills, and excellent written and verbal communication abilities. This position offers full-time benefits and opportunities for professional growth within Brookdale.

Qualifications

• High school diploma or GED is required.
• Minimum of one year of customer service experience in a blended call center environment is required.
• Experience with a multi-channel product environment is preferred.
• Knowledge of general accounts receivable concepts and systems, and Microsoft Office (i.e. Excel, Word, etc.) is required.

Responsibilities

• Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers and business partners with accurate billing information while maintaining a high level of customer satisfaction.
• Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.
• Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.
• Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries. Works to resolves issues timely.

Skills

Customer service

Verbal communication

Written communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Brookdale is seeking an Accounts Receivable Specialist to support the greater Milwaukee area with customer service and billing resolutions for residents and associates.

The role requires at least one year in a blended call center environment, strong Microsoft Office skills, and excellent written and verbal communication abilities. This position offers full-time benefits and opportunities for professional growth within Brookdale.