Accounts Receivable Specialist II - Billing & Collections

Golden State Communications; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Golden State Communications is seeking an Accounting Specialist II to join our Accounting team. This position is responsible for customer invoicing, accounts receivable management, sales tax administration, collections, account reconciliations, and supporting accounting operations.

The Accounting Specialist II serves as a subject matter resource within the accounts receivable function, works independently on complex customer accounts, and provides support and guidance to junior team members.

Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• Three to five years of accounting, billing, accounts receivable, collections, or customer accounting experience required.
• Experience with an ERP system; NetSuite experience is preferred.
• Experience with Avalara or other sales tax software preferred.
• Strong Microsoft Excel skills, including the ability to analyze and reconcile data.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple assignments and meet deadlines in a fast-paced environment.
• Demonstrated ability to work independently and exercise sound judgment.
• Proven commitment to providing exceptional internal and external customer service.

Responsibilities

• Process customer invoices from sales orders accurately and timely.
• Generate rental event invoices and ensure customer billing is completed according to contractual terms.
• Email invoices and supporting documentation to customers.
• Process customer credit card payments for accounts with credit card payment terms.
• Respond to customer payment inquiries and assist customers using the Company's electronic payment platform (EBiz).
• Process customer returns, credit memos, and billing adjustments.
• Research and resolve customer billing discrepancies and complex account issues in a timely manner.
• Review customer accounts for billing accuracy and proactively identify areas for process improvement.
• Assist with training and supporting team members on billing and accounts receivable procedures.
• Independently manage collection activities to ensure timely customer payments and maintain healthy accounts receivable aging.
• Contact customers by phone and email regarding outstanding invoices and past-due balances.
• Apply customer payments accurately and timely within the Company's ERP system.
• Research payment discrepancies and work with customers to resolve unapplied payments, short payments, deductions, and other account issues.
• Reconcile customer accounts and prepare detailed account analyses as needed.
• Maintain accurate customer account records and document collection activities.
• Escalate high-risk accounts and collection concerns to Accounting management as appropriate.
• Recommend credit holds, payment plans, or other corrective actions to reduce collection risk.
• Partner with Sales, Operations, and Customer Service teams to resolve disputes impacting collections.
• Upload, maintain, and audit customer resale and exemption certificates.
• Coordinate with customers to obtain complete exemption documentation and ensure compliance.
• Respond to internal and external questions regarding sales tax exemptions and certificates.
• Assist with sales tax return preparation, reporting, and compliance activities.
• Support sales tax audits and requests from regulatory agencies as needed.

Skills

Attention to detail

Communication skills

Excel proficiency

Independent worker

Education

Accounting/Finance/Business degree

Tools

NetSuite

Avalara or sales tax software

Job description

Golden State Communications is seeking an Accounting Specialist II to join our Accounting team. This position is responsible for customer invoicing, accounts receivable management, sales tax administration, collections, account reconciliations, and supporting accounting operations.

The Accounting Specialist II serves as a subject matter resource within the accounts receivable function, works independently on complex customer accounts, and provides support and guidance to junior team members.