Accounts Receivable Specialist I

SGS Consulting; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

SGS Consulting seeks an experienced collections and disputes specialist to manage billing, disputes, and returns across a broad internal network. You will perform in-depth payment analysis, trace errors in billing, and finalize billing actions.

You will also train staff, review major accounts, resolve discrepancies, and generate routine reports for stakeholders. Ideal candidates have 5+ years in B2B/B2G collections, strong Excel and SAP FSCM skills, and excellent communication and

Qualifications

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two to four year degree or equivalent combination of experience and education.
• Normally requires more than three (3) years of Business to Business or Business to Govt collection and dispute resolution experience.
• Normally requires a minimum of five (5) years directly related and progressively responsible experience.

Responsibilities

• Billing, statements, disputes, and returns completed to customer expectations.
• In-depth customer payment analysis to resolve disputed items; trace sources of error, correct billing documentation, and process final billing.
• Assist in training and mentoring new personnel and ensure successful onboarding.
• Review large and high-profile accounts and act as go-to system resource within the team.
• Identify payment discrepancies and initiate dispute resolution; perform follow-up as needed.
• Maintain frequent contact with internal/external customers to resolve payments, disputes and returns.
• Work with the Collector and Customer Service to ensure proper application of customer credits.
• Ensure timely processing of return requests for customer credit balances.
• Generate reporting for internal and external parties to enable workflow.

Skills

SAP FSCM

SAP Disputes

Communication

Problem solving

Accounting principles

A/R reconciliation

Credit & collection

Interpersonal skills

Excel

Attention to detail

Analytical skills

Education

Bachelor's degree in accounting or finance preferred

Job description

Job Responsibilities:

Works over a broad network of internal departments and customers organizations to ensure billing, statements, disputes and returns are completed to the customers expectation.Performs in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing.Assists in training and mentoring new personnel and follow up to ensure new hires are successful.Reviews large and high profile accounts.Overall team-player who will be looked upon as the go-to system resourceIdentifies payment discrepancies and initiates dispute resolution process; performs follow up procedures as needed.Maintains frequent contact with internal and external customers in order to address all payments, disputes and return issues are resolved.Works closely with the Collector and Customer Service to ensure proper and timely application of customer credits.Ensures appropriate and timely processing of requests for the return of customer credit balances.Generates reporting to internal and external parties so work can be done.

Essential:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two to four year degree or equivalent combination of experience and education. Normally requires more than three (3) years of Business to Business or Business to Govt collection and dispute resolution experience. Normally requires a minimum of five (5) years directly related and progressively responsible experience.

Skills:

• Ability to communicate effectively both orally and in writing.
• Knowledge of SAP FSCM and SAP Disputes.
• Demonstrated ability to resolve issues quickly, problem solve and expand appropriately.
• Knowledge of general accounting principles
• Familiarity with credit and collection operations procedures, including reconciliation of A/R activity
• Strong interpersonal skills.
• Strong reconciliation skills
• Strong mathematical and analytical skills.
• Strong organizational skills; attention to detail.
• Knowledge of Microsoft programs; extensive knowledge of Excel.

Education/Experience:

High School GED requiredAssociate/Bachelor's degree in accounting or finance preferred