Accounts Receivable Specialist

Muck Rack; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Muck Rack is seeking a detail-oriented Accounts Receivable Specialist to ensure accurate billing and collections. You will collaborate with the Accounting Manager, solve billing issues, and manage customer inquiries while maintaining accurate records. This remote position offers competitive pay and numerous benefits including 401(k) contributions and generous PTO.

Benefits

Home office stipend

Phone and internet reimbursement

Virtual and in-person team bonding events

401(k) with employer contributions

Comprehensive medical, dental, and vision insurance

4+ weeks of PTO

Paid parental leave

Learning and development opportunities

Qualifications

• 2 years experience with customer collections.
• Experience with a Revenue Recognition billing platform (Maxio preferred).
• Strong attention to detail.

Responsibilities

• Process and manage transactions and invoices.
• Follow up on past due invoices.
• Support the month-end close process.

Skills

Customer collections

Communication skills

Analytical skills

Problem-solving skills

Tools

SalesForce CRM

Revenue Recognition billing platforms (Maxio, Chargebee)

Job description

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We’re looking for a self-driven and detail-oriented Accounts Receivable Specialist to join our team and help ensure smooth, accurate billing and collections processes.

In this role, you’ll work closely with our Accounting Manager to cross-functionally resolve billing issues and handle invoicing, manage customer inquiries, maintain accurate records, and support the month-end close process.

What you’ll do:

• Transaction processing and invoices billing through our billing platform
• Following up on past due invoices for payment, resolving disputes
• Manage AR email inbox to follow up for customer payments/customer inquiries
• Manage requests from internal team (CSM/AE) for billing updates/customer information
• Research and resolve invoice discrepancies and issues
• Provide support for month end close process
• Collaborate with the team and assist with all Account Receivable functions

How success will be measured in this role:

• Timely and accurate processing of transactions and invoices
• Efficient follow-up on outstanding invoices to ensure prompt resolution
• Support for smooth month-end close, meeting deadlines with reliable data
• Proactive in identifying and resolving discrepancies with strong attention to detail

If the details below describe you, you could be a great fit for this role:

• 2 years experience with customer collections
• Minimum 1 year of experience with a Revenue Recognition billing platform (Maxio strongly preferred; Chargebee or similar software alsoacceptable)
• Experience with SalesForce CRM
• Experience with customer vendor portal (Coupa, Tungsten, Ariba etc)
• Strong communication skills with both internal and external stakeholders
• Understanding of basic accounting principles and financial processes
• Excellent attention to detail
• Strong analytical and problem-solving skills
• Effective communication and interpersonal skills
• Ability to work independently and remotely
• Commitment to meeting deadlines and achieving targets
• Prioritizing and managing multiple responsibilities

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager
• Skills assessment (2 hours max)
• Peer interviews with several team members
• Final call(s) with executive team member(s)

In the US, the base salary for this role is between $30-$33/hour, depending on skills and experience. Total compensation for this role consists of base salary and a quarterly bonus plan.. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever

• Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)
• Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities
• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription

Time Off & Family Benefits

• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave

Learning and Development

• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development

Inclusive, Customer-First Culture

• Commitment to equity and valuing diverse perspectives
• Agile, founder-led company focused on collaboration and innovation
• Trusted by 3,000+ companies worldwide

Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.

Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application.

Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume.

Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication [e-mail] .

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