Accounts Receivable Specialist

SERVPRO of South Bend; Mishawaka (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Flexible scheduling

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Paid training

Career progression

Job summary

SERVPRO of South Bend is seeking an Accounts Receivable Specialist to manage customer accounts from invoice through payment or escalation. You’ll maintain accurate records, resolve delays, and push receivables forward with professional communication.

You’ll handle disputes, coordinate with customers, adjusters, and mortgage companies, and use problem-solving to find a path to payment. Growth and training opportunities accompany this role.

Qualifications

• High school diploma or GED required.
• Experience in accounts receivable, billing, bookkeeping, or collections preferred.
• Strong phone skills and ability to discuss outstanding payments professionally.

Responsibilities

• Prepare accurate, timely customer invoices and confirm invoices have been received.
• Manage customer accounts and maintain accurate records of payments, discrepancies, commitments, and next steps.
• Contact customers, adjusters, mortgage companies, and other responsible parties regarding outstanding balances, payment commitments, and aging accounts.
• Work with Operations and management to resolve disputes, missing documentation, insurance issues, and other obstacles to payment.
• Complete required collection and escalation steps, including follow-up on missed commitments.
• Provide reporting on aging, expected payments, collection risks, and cash receipts.

Skills

Telephone communication

Organization

Attention to detail

Multi-tasking

Problem-solving

Education

High school diploma or GED

Tools

Excel

Outlook

QuickBooks Online

Job description

You know how to keep outstanding accounts from becoming forgotten accounts. You’re comfortable picking up the phone, getting to the bottom of an issue, and following through until there’s a clear next step.

As an Accounts Receivable Specialist with SERVPRO, you’ll put those skills to work managing customer accounts from invoice through payment or escalation. You’ll work directly with customers and other responsible parties, maintain accurate account information, resolve issues that may be causing delays, and help keep receivables moving.

You’ll also have the opportunity to use your judgment and problem‑solving skills when an account needs attention, working with the people involved to understand what’s happening and find a way forward. It’s a role that gives you real ownership of your accounts and the chance to put your experience to good use.

What We Offer

SERVPRO of South Bend provides restoration and disaster-recovery services to residential and commercial customers, backed by the resources and training of a nationally recognized restoration brand.

In addition to a gnerous salary starting at $20.00 per hour, you can expect:

• Part-time or full-time opportunity with flexible scheduling
• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match
• Paid training
• Opportunities for career progression and professional development

What You’ll Do

• Prepare accurate, timely customer invoices and confirm invoices have been received
• Manage customer accounts and maintain accurate records of payments, discrepancies, commitments, and next steps
• Contact customers, adjusters, mortgage companies, and other responsible parties regarding outstanding balances, payment commitments, and aging accounts
• Work with Operations and management to resolve disputes, missing documentation, insurance issues, and other obstacles to payment
• Complete required collection and escalation steps, including follow-up on missed commitments
• Provide reporting on aging, expected payments, collection risks, and cash receipts

What You Bring

• High school diploma or GED
• Previous accounts receivable, billing, bookkeeping, or collections experience
• Strong telephone communication and customer service skills, with the confidence to discuss outstanding payments professionally and directly
• Strong organization, attention to detail, and the ability to manage multiple open accounts
• Intermediate to advanced computer skills, particularly Microsoft Office, Excel, and Outlook
• Experience with accounting software; QuickBooks Online experience is strongly preferred
• Restoration, construction, insurance claims, or property service experience is also a plus