Accounts Receivable Specialist

Certasitepro; Indianapolis (IN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Referral bonuses starting at $1,000

Comprehensive medical plan options (d/

401K plan with company match

Generous paid time off & holidays

Parental leave

Community involvement

Job summary

CertaSite is seeking an Accounts Receivable Specialist to work onsite in our Indianapolis office. The role involves contacting customers about open invoices via phone, email, and portals and collaborating with multiple departments to resolve billing questions.

You will participate in cash application, maintain records, and support the Finance team while reporting to the Accounting Manager. A fast-paced, high-visibility role that requires strong attention to detail and teamwork.

Qualifications

• 2+ years of Accounts Receivable/Collections experience in a fast-paced environment.

Responsibilities

• Make calls and send emails to collect on open invoices.
• Research customer questions to resolve issues and secure payments.
• Coordinate with operations and branches across the Midwest.
• Cross-train in systems to update customer records and invoices.
• Reconcile high-dollar accounts between billings, payments and adjustments.
• Assist Cash Application in Sage Intacct as needed.
• Maintain regular customer contact daily/weekly/monthly.
• Onsite in Corporate Office; daily commute required.
• Other duties as assigned.

Skills

Accounts Receivable

Phone & Email communication

Attention to detail

Excel (Pivot tables, VLOOKUP)

MS Word & Outlook

Sage Intacct experience

Tools

Sage Intacct

Job description

Are you ready to make a meaningful impact?

Careers at CertaSite

Our current job opportunities are posted here as they become available. Select your areas of interest, city, and state and hit "Search" to see our current opportunities.

Don't see the position you're looking for? Apply to our General Consideration job listing to be added to our talent pool and we'll reach out when we have an opportunity that fits your skillset.

We are looking for an Accounts Receivable Specialist to work out of our Indianapolis office. This is a fully on site M-F role. The ideal candidate will be responsible for contacting customers via phone, email, customer portal and other methods. This role must be able to use critical thinking to help customers work through their questions regarding billing and service. This team member will work with multiple departments within the company to facilitate communication, collaboration with CertaSite leadership, fellow Finance team members, and other support agents. This role is fast-paced and demanding with high visibility within the company. This role reports to the Accounting Manager.

COMPANY PERKS

• Referral bonuses starting at $1,000 per referral
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Company giveaways
• Opportunities for community service and charity involvement
• Work at a mission-driven company, focused on people
• Continued growth and expansion into new markets and products and services

WHAT YOU WILL BE DOING

• Making phone calls, sending emails and communicating with customers on open invoices due to CertaSite
• Research customer questions to help resolve issues and secure payment of invoices.
• Communicate with operations team members, both locally and at branch locations across the Midwest to provide answers and feedback regarding customer communications.
• Cross-train in operating various systems to update customer records and provide customers with necessary information regarding invoices.
• Reconcile high dollar, high volume customer accounts between billings, payments and adjustments.
• Cross-train in Sage Intacct to aid in Cash Application as needed.
• Maintain minimum customer contacts on a daily/weekly/monthly basis.
• This position is onsite in our Corporate Office. Must be willing to make a daily commute.
• Other duties and projects as assigned.

QUALIFICATIONS

• 2 or more years relevant Accounts Receivable/Collections experience in a fast-paced work environment.
• Excellent communication skills to follow through and follow up on open items.
• Strong attention to detail and accuracy.
• Well-organized.
• Ability to work under pressure to meet deadlines.
• Good math/numerical ability to analyze customer billings.
• Proficient in Word and Outlook.
• Strong Excel Skills (Pivot tables and V-lookups knowledge a plus)
• Sage Intacct experience not required, but a plus.

Who are we?

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission: To provide a meaningful impact to as many lives as possible.

Our Vision: To be the most dependable and simplified life safety solution on the planet.

Our Values:

• Passionate – We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
• Innovative – We believe there is always a better way. We don’t stop until we find it.
• Genuine – We do what we say, and we mean it. We are authentic and dependable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Overtime hours may be required at month end and as requested, controlled climate, office environment, occasional work from home options, required to sit for long periods of time, 8 or more hours per day, frequently required to use monitor, keyboard, mouse and phone

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.