Accounts Receivable Specialist

smartcare; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Smart Care is seeking an Accounts Receivable Specialist in Grand Rapids, MI to manage customer accounts, post payments, and resolve billing issues to ensure timely collections.

You'll collaborate with Sales, Customer Service, and Accounting, prepare aging reports, and assist with month-end close to maintain accurate AR records. A minimum of 2 years in AR or related accounting is required, with strong Excel/ERP skills and excellent communication.

Qualifications

• 2+ years in AR, billing, collections, or accounting.
• Proficiency with Excel and ERP systems.
• Strong attention to detail and organizational skills.
• Strong written and verbal communication.

Responsibilities

• Manage daily accounts receivable activities, including invoicing, payment posting, and account reconciliation.
• Monitor customer accounts and follow up on outstanding invoices and overdue balances.
• Research and resolve billing discrepancies, payment issues, and account disputes.
• Process and accurately apply customer payments to appropriate accounts.
• Prepare AR aging reports and other financial reports as required.
• Collaborate with Sales, Customer Service, and Accounting teams to resolve account issues.
• Maintain compliance with company policies and accounting procedures.
• Identify opportunities to improve billing and collection processes.

Job description

Job Summary

We are seeking a detail-oriented and organized Accounts Receivable (AR) Specialist to manage customer accounts, process payments, resolve billing issues, and ensure timely collection of outstanding balances. The ideal candidate has strong analytical and communication skills, excellent attention to detail, and experience with accounting systems.

Key Responsibilities

• Manage daily accounts receivable activities, including invoicing, payment posting, and account reconciliation.
• Monitor customer accounts and follow up on outstanding invoices and overdue balances.
• Research and resolve billing discrepancies, payment issues, and account disputes.
• Process and accurately apply customer payments to appropriate accounts.
• Prepare and distribute customer statements, invoices, and collection notices.
• Perform regular account reconciliations and maintain accurate AR records.
• Communicate professionally with customers regarding balances, payments, and billing inquiries.
• Assist with month-end and year-end closing activities.
• Prepare AR aging reports and other financial reports as required.
• Collaborate with Sales, Customer Service, and Accounting teams to resolve account issues.
• Maintain compliance with company policies and accounting procedures.
• Identify opportunities to improve billing and collection processes.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in Accounting, Finance, or a related field preferred.
• 2+ years of accounts receivable, billing, collections, or accounting experience preferred.
• Strong understanding of basic accounting principles.
• Proficiency with Microsoft Excel and accounting/ERP systems.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to prioritize tasks and meet deadlines.
• Strong problem-solving and analytical abilities.
• Ability to handle confidential financial information professionally.

Preferred Skills

• Experience with ERP or accounting software such as SAP, Oracle, NetSuite, QuickBooks, or Microsoft Dynamics .
• Experience with high-volume invoicing and payment processing.
• Knowledge of credit and collection procedures.
• Experience working with AR aging reports and account reconciliations.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.

All qualified individuals are encouraged to apply.

If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at [e-mail] .