Accounts Receivable Specialist

certasitepro; Columbus (OH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Education & Certification reimburse.

Referral bonuses starting at $1,000

Medical plan options (dental & vision)

401K with match

Paid time off & holidays & parental-le

Management opportunities

Company giveaways

Community service involvement

Mission-driven company focus on people

Job summary

CertaSite is seeking an Accounts Receivable Specialist for a fully on-site role at our Columbus, Ohio corporate office. You will manage open invoices, resolve billing questions, and collaborate with multiple departments to ensure timely payments.

The ideal candidate has 2+ years in AR/Collections, strong communication, attention to detail, and proficiency with Excel/Word/Outlook. On-site work, competitive pay, and comprehensive benefits are offered.

Qualifications

• 2+ years of Accounts Receivable/Collections experience in a fast-paced environment.
• Excellent communication skills to follow through and follow up on open items.
• Strong attention to detail and accuracy.
• Well-organized and able to work under pressure to meet deadlines.
• Good math/numerical ability to analyze customer billings.
• Proficient in Word and Outlook; strong Excel skills (Pivot tables & VLOOKUPs a plus).
• Sage Intacct experience is a plus but not required.

Responsibilities

• Make phone calls, send emails, and communicate with customers on open invoices.
• Research customer questions to help resolve issues and secure payment of invoices.
• Coordinate with operations teams across locations to provide answers and feedback regarding customer communications.
• Cross-train in operating various systems to update customer records and provide invoice information.
• Reconcile high-dollar, high-volume customer accounts between billings, payments, and adjustments.
• Assist in Cash Application using Sage Intacct as needed.
• Maintain minimum customer contacts on a daily/weekly/monthly basis.
• On-site in Corporate Office; daily commute required.

Skills

Accounts Receivable

Communication

Attention to detail

Organized

Deadline-driven

Math/numerical ability

Tools

Excel

Word

Outlook

Sage Intacct

Job description

ROLE OVERVIEW

We are looking for an Accounts Receivable Specialist. This is a fully on site position. The ideal candidate will be responsible for contacting customers via phone, email, customer portal and other methods. This role must be able to use critical thinking to help customers work through their questions regarding billing and service. This team member will work with multiple departments within the company to facilitate communication, collaboration with CertaSite leadership, fellow Finance team members, and other support agents. This role is fast-paced and demanding with high visibility within the company. This role reports to the Accounting Manager.

COMPANY PERKS

• Pay range $20-$24 an hour based on experience
• Education & Certification reimbursement program
• Referral bonuses starting at $1,000 per referral
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Management opportunities
• Company giveaways
• Opportunities for community service and charity involvement
• Work at a mission-driven company, focused on people
• Continued growth and expansion into new markets and products and services

WHAT YOU WILL BE DOING

• Making phone calls, sending emails and communicating with customers on open invoices due to CertaSite
• Research customer questions to help resolve issues and secure payment of invoices.
• Communicate with operations team members, both locally and at branch locations across the Midwest to provide answers and feedback regarding customer communications.
• Cross-train in operating various systems to update customer records and provide customers with necessary information regarding invoices.
• Reconcile high dollar, high volume customer accounts between billings, payments and adjustments.
• Cross-train in Sage Intacct to aid in Cash Application as needed.
• Maintain minimum customer contacts on a daily/weekly/monthly basis.
• This position is onsite in our Corporate Office. Must be willing to make a daily commute.
• Other duties and projects as assigned.

QUALIFICATIONS

• 2 or more years relevant Accounts Receivable/Collections experience in a fast-paced work environment.
• Excellent communication skills to follow through and follow up on open items.
• Strong attention to detail and accuracy.
• Well-organized.
• Ability to work under pressure to meet deadlines.
• Good math/numerical ability to analyze customer billings.
• Proficient in Word and Outlook.
• Strong Excel Skills (Pivot tables and V-lookups knowledge a plus)
• Sage Intacct experience not required, but a plus.

Who are we?

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission:

To provide a meaningful impact to as many lives as possible.

Our Vision:

To be the most dependable and simplified life safety solution on the planet.

Our Values:

• Passionate – We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
• Innovative – We believe there is always a better way. We don’t stop until we find it.
• Genuine – We do what we say, and we mean it. We are authentic and dependable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

Overtime hours may be required at month end and as requested, controlled climate, office environment, occasional work from home options, required to sit for long periods of time, 8 or more hours per day, frequently required to use monitor, keyboard, mouse and phone

Equal Employment Opportunity/M/F/disability/protected veteran status

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.