Automotive Call Center Supervisor

SNI Companies; Austin (TX); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

An innovative automotive warranty firm is seeking a Claims Analyst to join their dynamic team in Austin. This role offers a hybrid work schedule and a competitive salary, along with bonuses and a comprehensive benefits package. The ideal candidate will have 3-5 years of claims experience, with a strong emphasis on data analysis and advanced Excel skills. You will be responsible for managing claims reporting, analyzing trends, and collaborating with various teams to drive process improvements. If you're looking to make an impact in a supportive environment, this opportunity is perfect for you.

Qualifications

• 3-5 years of claims experience, preferably in a call center environment.
• Advanced Excel skills and experience with data visualization tools.

Responsibilities

• Support product development and quality control strategies.
• Gather and analyze warranty claim data to identify trends.

Skills

Claims Experience

Data Analysis

Advanced Excel Skills

Communication Skills

Critical Thinking

Tools

Power BI

Tableau

Zoho

Job description

Claims Analyst

SNI Companies has partnered with an amazing north Austin third party Automotive Warranty firm with an outstanding reputation and established client base across the country to add a new full-time addition to the team!

Hybrid work schedule, Competitive Salary, Bonuses and Benefits package

In this role you will support product development, quality control, and cost management strategies across the organization.

This position has the potential for supervisory responsibilities in the future.

Are you the Ideal candidate?

Minimum 3-5 years of claims experience, call center environment preferred.

Experience in data analysis, preferably within warranty claims or a similar industry.

Advanced Excel Skills.

Experience with visualization tools like Power BI, Tableau, Zoho, or similar platforms is a plus.

1. Knowledge of warranty claims processes, or automotive/consumer product warranties is a plus.
2. Must have excellent verbal and written communication skills.
3. Critical thinking skills.
4. Ability to read and understand contractual language.
5. Maintain high and consistent production level as assigned.
6. Gather, process, and analyze warranty claim data to identify trends in claims and client accounts.
7. Present findings to management and other stakeholders, translating data into actionable insights.
8. Manage claims reporting, including preparing and distributing monthly, weekly, and ad hoc reporting to internal teams and external clients.
9. Track and analyze Key Performance Indicators (KPIs) related to examiner performance and Claims Center service response times (SLAs).
10. Review warranty claims history for dealer partners upon request.
11. Collaborate with Claims Management, Sales, and Risk teams to provide data-driven recommendations for process improvements and cost reduction.
12. Assist the Claims Manager and Director with scheduled and unscheduled internal and external claim file audits.
13. Conduct trend analysis to identify potential adverse claims results or operational improvement opportunities.
14. Maintain a continual working knowledge of products and services.
15. Mentor and assist with training and coaching of examiners.

Seniority level

Associate

Employment type

Full-time

Job function

Administrative, Analyst, and Customer Service

Industries

Insurance and Insurance Carriers

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Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance