Sr. BI Claims Adjuster (Personal Auto)

AgWorkers; Fort Worth (TX); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

100% Company-Paid Medical Insurance

100% Company-Paid Dental Insurance

Company-Paid Life Insurance

401(k) with 100% match up to 5% contribution

3 Weeks of PTO after 90 days

8 Paid Holidays

Job summary

AgWorkers is looking for a Senior BI Claims Adjuster/Sr Resolution Specialist for an in-office position in Fort Worth, TX. The role involves investigating auto claims, evaluating coverage, and negotiating settlements while delivering high-quality customer service.

Candidates should have a Texas Adjuster License and significant experience in bodily injury and large loss. The position offers a premium benefits package, including 100% company-paid medical and dental insurance, a 401(k) match, and generous PTO.

Qualifications

• 5–8 years of experience as a Bodily Injury and Large Loss Specialist.
• Must maintain continuing education requirements.

Responsibilities

• Evaluate and investigate policy coverage and damages.
• Assist customers with claims inquiries.
• Conduct thorough investigations for claims.
• Negotiate settlements with involved parties.
• Maintain compliance with insurance regulations.

Skills

Customer service

Emotional intelligence

Communication skills

Attention to detail

Problem-solving

Interpersonal skills

Judgment and discretion

Microsoft Office 365 proficiency

Claims management systems proficiency

Education

High school diploma or equivalent

Texas Adjuster License

CPCU, CLMP, or AIC certifications

Job description

Job Details

Title: Sr BI Claims Adjuster/Sr Resolution Specialist (In-Office Only)

Location: Home Office – Fort Worth, TX 76117

Position Type: Full Time

Salary: $75,000.00 – $90,000.00

About Us

Ag Workers is a specialized insurance company that has served the agricultural community for more than 75 years. Our team-focused environment nurtures growth, celebrates success, and values work‑life balance.

The Role

As a Resolution Specialist Level I, you will investigate all auto lines claims by competently evaluating, disposing, and settling claims with moderate supervision. You will examine investigations, determine and evaluate coverage, liability, and damages, and settle within the proper reserves. This is an in-office position.

Key Responsibilities

• Evaluate and investigate policy coverage, liability, and damages in a timely manner following a set of general claim and statutory guidelines.
• Assist customers and claimants with problems or questions regarding claims by phone or written correspondence, while providing a high level of customer service.
• Establish initial reserves for all potential exposures and adjust as appropriate.
• Conduct thorough investigations including but not limited to obtaining necessary documents, forms, and witness statements, as well as recording statements.
• Ensure timely assignment of appraisals using company‑approved vendors, determine accident‑related damages, and provide rental vehicles to insureds and claimants as needed.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved authority.
• Effectively manage outside vendors utilized.
• Recognize recovery opportunities regarding total loss and salvage, as well as subrogation.
• Maintain in‑depth knowledge of insurance regulations within the states where Ag Workers is licensed.

Qualifications

• Excellent customer service with the ability to manage difficult interactions calmly and professionally (de‑escalation) while prioritizing customer experience.
• Strong emotional intelligence and the ability to demonstrate empathy and understanding in every customer interaction.
• Effective written and verbal communication skills.
• Strong attention to detail, excellent organizational skills, and the ability to multitask multiple priorities effectively.
• Excellent investigative and problem‑solving skills.
• Excellent interpersonal skills to maintain relationships, collaborate well, and mentor those with less experience.
• Strong ability to prepare and present accurate, reliable, and factual reports with recommendations to appropriate parties.
• Ability to exercise good judgment and discretion when handling confidential information.
• Proficiency with Microsoft Operating Systems and Office365 products including Outlook, Teams, and Excel.
• Proficiency with InsureSoft/Diamond Policy Management System or a similar claims management system.

Education & Experience

• High school diploma or equivalent.
• Must possess a valid Texas Adjuster License and maintain CE requirements.
• Preferred: CPCU, CLMP, AIC, INS, or other insurance‑related courses.
• Minimum 5–8 years of experience as a Bodily Injury and Large Loss Specialist.

Premium Benefits Package

• 100% Company‑Paid Medical Insurance (Premium Gold‑level PPO Plan)
• 100% Company‑Paid Dental Insurance
• Company‑Paid Life Insurance
• Company‑Paid Long‑Term Disability
• Company‑Paid Financial Counseling & Tools with Ramsey Solutions
• 401(k) with 100% match up to 5% contribution
• 3 Weeks of PTO after 90 days
• 8 Paid Holidays with several Paid Early Release Days