Accounts Receivable Representative II

AmTrust Financial Services Inc.; Cleveland (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

401k Savings Plan

Paid Time Off

Job summary

AmTrust Financial Services is seeking a detail-oriented Payments/Receivables Specialist to support Lockbox operations in a fast-paced in-office environment in Cleveland, OH. You will process, decision, and apply customer payments to policies with accuracy, while coordinating with team members and maintaining compliance.

The role requires 2+ years in payment receivables, excellent communication, and strong data-entry skills.

Qualifications

• 2+ years of experience in a payment receivable role.
• Excellent attention to detail, accuracy, and communication.
• Time management skills.
• Able to tailor communication to differing audiences.
• Resourcefulness and flexibility.
• Able to self-manage and work independently in a dynamic environment.
• Insurance industry experience (preferred).

Responsibilities

• Master product expertise to deliver on customer asks.
• Drive inclusive team culture and success.
• Manage premium accounting functions such as receivables, reconciliations, payment plans, and disputes.
• Manage inbound and outbound communication promptly.
• Identify customers' needs, clarify information, research issues, and provide solutions or alternatives.
• Meet personal/team qualitative and quantitative targets.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Responsible for effective oral communication on inbound and outbound calls.

Skills

Attention to detail

Time management

Communication

Data entry

Problem solving

Independence

10-key proficiency

Tools

10-key

Job description

Overview

The successful candidate will be responsible for supporting Lockbox operations by accurately processing, decisioning, and applying customer payments to policies. This role requires strong attention to detail, problem-solving skills, and the ability to reconcile cash and transactions, resolve discrepancies independently, and make timely and accurate payment decisions. The ideal candidate must be able to use a 10-key, perform data entry, understand financial procedures, and maintain compliance with bank and customer payment requirements. This position requires the ability to multi-task in a fast-paced environment, manage multiple job responsibilities, work effectively in a team environment, and work in office five days per week, Monday through Friday.

Responsibilities

• Master product expertise to deliver on customer asks
• Drive inclusive team culture and success
• Manage premium accounting functions such as receivables, reconciliations, payment plans, and disputes
• Manage inbound and outbound communication promptly
• Identify customers' needs, clarify information, research issues, and provide solutions or alternatives
• Meet personal/team qualitative and quantitative targets
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Responsible for effective oral communication on inbound and outbound calls.
• Subject to change at any point

Qualifications

Qualifications: Required:

• 2+ years of experience in a payment receivable role
• Excellent attention to detail, accuracy, and communication
• Time management skills
• Able to effectively tailor communication and style to differing audiences
• Resourcefulness and flexibility
• Able to self-manage and work independently in a dynamic, constantly changing environment

Preferred:

• Insurance industry experience.

The expected salary range for this role is $19.00-$25.00/hour.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to

human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.