Accounts Receivable Representative – Growth, Training & 401(k)

Palmdale Oil Company; Florida; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Vision

Life

Disability

401(K) Retirement Savings Plan with Co

Paid Time Off

Paid Holiday

Competitive compensation

Employee Referral Bonus

On The Job Training

Job summary

Palmdale Oil Company is seeking a Collections Representative for our Palm Beach Gardens office to contact customers with overdue balances and secure timely payments. The role requires maintaining records, resolving disputes, and meeting collection targets while preserving strong customer relationships.

The ideal candidate is comfortable speaking on the phone, proficient with Microsoft Office, detail-oriented, and capable of professional, clear written and verbal communication.

Qualifications

• Must be comfortable communicating with customers over the phone.
• Proficient in Microsoft Office Suite – including Word, Excel, and Outlook.
• Detailed oriented.
• Positive and professional demeanor.
• Excellent verbal and written skills.

Responsibilities

• Contact customers with overdue accounts, root cause disputes, and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Make at least 30-35 calls per day, as well as being a part of the Vonage phone system and handling various customer questions/requests.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Take payments over the phone or instruct customers to use our payment portal maintaining PCI Compliance.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer; documenting all communications with customers within ERP system.
• Resolve customer issues and complaints concerning billing. Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and sending missing documents.
• Submit regular reports on the status of unpaid accounts and any repayment progress

Skills

Phone communication

Microsoft Office

Detail oriented

Professional demeanor

Verbal and written skills

Tools

Microsoft Office Suite

Job description

Palmdale Oil Company is seeking a Collections Representative for our Palm Beach Gardens office to contact customers with overdue balances and secure timely payments. The role requires maintaining records, resolving disputes, and meeting collection targets while preserving strong customer relationships.

The ideal candidate is comfortable speaking on the phone, proficient with Microsoft Office, detail-oriented, and capable of professional, clear written and verbal communication.