Accounts Receivable Representative

PALMDALE OIL COMPANY LLC; Town of Florida (NY); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability

Supplemental Benefits

401K with match

Paid Time Off

Paid Holidays

Competitive compensation

Employee Referral Bonus

On The Job Training

Job summary

Palmdale Oil Company LLC in Palm Beach Gardens, FL is seeking an Accounts Receivable Representative responsible for contacting customers with past-due balances and ensuring timely payment. You will maintain accurate records, resolve invoice disputes, and contribute to strong customer relationships while meeting collection targets.

The role requires comfortable phone communication, proficiency with Microsoft Office, attention to detail, negotiation skills, and a professional demeanor.

Qualifications

• Must be comfortable communicating with customers over the phone.
• Proficient in Microsoft Office Suite – Word, Excel, and Outlook.
• Detailed oriented.
• Exceptional customer services skills.
• Positive and professional demeanor.
• Excellent verbal and written skills.
• Strong negotiation abilities.
• Stable work history.

Responsibilities

• Contact customers with overdue accounts and negotiate payment plans.
• Make 30–35 calls per day and handle customer questions.
• Locate customers using credit bureau data and other sources.
• Take payments over the phone or via payment portal; maintain PCI compliance.
• Document all communications in ERP system and track payments.
• Resolve billing issues and file/unfile correspondence as needed.
• Submit regular reports on unpaid accounts and repayment progress.

Skills

Phone communication

Microsoft Office

Detail oriented

Customer service

Professional demeanor

Verbal & written skills

Negotiation

Stable work history

Tools

Vonage phone system

ERP system

Job description

Job Description

Job Description

Job Description

ABOUT PALMDALE OIL

Palmdale Oil currently operates in more than 50 counties across Florida and provides a wide range of tailored commercial fuel and lubricant solutions to customers in the agricultural, industrial, construction, marine, and government sectors. Operating out of 20 locations statewide, the company is a leader in the industry in the procurement and sale of gasoline, diesel, biodiesel, propane, commercial and industrial lubricants, and chemicals that are used across a diverse set of end markets.

ABOUT THE ROLE

Palmdale Oil Company is seeking Accounts Receivable Representative for our Palm Beach Gardens office who will be responsible for contacting customers regarding past-due balances and ensuring timely payment. This role involves maintaining accurate records and resolving Invoice Disputes. Strong communication skills and attention to detail are essential. The ideal candidate will contribute to maintaining positive customer relationships while meeting collection targets.

COLLECTIONS PROCESSOR KEY RESPONSIBILITES

• Contact customers with overdue accounts, root cause disputes, and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Make at least 30-35 calls per day, as well as being a part of the Vonage phone system and handling various customer questions/requests.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Take payments over the phone or instruct customers to use our payment portal maintaining PCI Compliance.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer; documenting all communications with customers within ERP system.
• Resolve customer issues and complaints concerning billing. Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and sending missing documents.
• Submit regular reports on the status of unpaid accounts and any repayment progres

REQUIRED QUALIFICATIONS

• Must be comfortable communicating with customers over the phone
• Proficient in Microsoft Office Suite – including Word, Excel, and Outlook
• Detailed oriented
• Exceptional customer services skills
• Positive and professional demeanor
• Excellent verbal and written skills
• Strong negotiation abilities
• Stable work history

BENEFITS

Our employees and their well-being are important to us. This is why we offer a comprehensive and valued benefits package to fit the individual needs of each employee and their family. Some of the benefits we offer include:

Your Health Plans:

• Medical
• Dental
• Vision
• Life
• Disability
• Supplemental Benefits

Your Money Management:

• 401(K) Retirement Savings Plan with Company match

Your Work Life Balance:

• Paid Time Off
• Paid Holiday

Your Career :

• Competitive compensation
• Employee Referral Bonus
• On The Job Training

An Equal Opportunity Employer/Vet/Disability