Accounts Receivable Insurance Follow-Up Specialist

Superior Ambulance Service, Inc.; Elmhurst (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Health/dental/life insurance

Tuition reimbursement

Opportunity for Career Growth

Job summary

Superior Ambulance Service in Elmhurst, IL is seeking a Follow Up Representative to pursue reimbursement for services and maximize cash collections by following up on open AR, denials, and delinquent accounts with payer organizations.

This in-office role requires 1–2 years of revenue cycle experience, familiarity with CPT/ICD-9/10/HCPCS codes, and strong MS Office skills; EMS experience is a plus.

Qualifications

• High school diploma or equivalent.
• 1–2 years of revenue cycle collections experience.
• EMS experience preferred.
• Knowledge of CPT, ICD-9/10 and HCPCS codes.
• Strong written and verbal communication and problem-solving skills.
• Ability to multi-task and meet deadlines.

Responsibilities

• Resolve denials/appeals within 72 hours of receipt.
• Resolve unpaid claims over 60 days from service.
• Review previously worked claims every 30 days.
• Document daily accounts/claims on Productivity Board.
• Handle 64 to 80 accounts daily.
• Maintain strong office and typing skills and attention to detail.
• Work independently and in a team.

Skills

Office skills

Typing

Attention to detail

Communication

Teamwork

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,500 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation.

The primary purpose of the Accounts Receivable team is to pursue reimbursement of services rendered and achieve accounts receivable resolution. This team works through open accounts receivables (denials and delinquent accounts) by actively calling payer organizations or utilizing web-based connectivity.

The Follow Up Representative performs collection follow-up steps with insurance carriers and/or patients regarding open accounts receivable and/or delinquent accounts to result in maximum cash collections for our clients. Specific tasks include resolving insurance carrier denials, appealing claims, contacting carriers on open accounts and responding to insurance carrier correspondence and/or inquiries. This position holds additional duties with respect to research, client contact and participation in employee training with possible exposure to multiple practice management systems.

This position is fully in-office Monday through Friday in Elmhurst. Mandatory overtime will be required depending on business needs.

Responsibilities

The primary duties and responsibilities of the Follow Up Representative consist of, but are not limited to the following:

• Responsible for resolving denials/appeal (Current Denials/Correspondence) Tasks within 72 hours of receipt
• Responsible for resolving unpaid claims that are Greater than 60 days from date of service
• Reviews previously worked claims a minimum of every 30 days
• Responsible for documenting daily accounts/claims worked on Productivity Board
• Ability to work 64 to 80 accounts daily
• Strong office and typing skills
• Attention to detail
• Positive attitude and ability to work independently and within a team

Qualifications

• High school diploma or equivalent equivalent accepted, College Preferred
• A minimum of 1-2 years of experience in revenue cycle collections required.
• Previous experience in EMS preferred.
• Knowledge of CPT, ICD-9/10 and HCPCS codes.
• Sharp intelligence of government payers and other commercial/managed care carrier rules and processes in a professional billing environment.
• Attention to detail with the ability to identify/resolve problems and document the outcome.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving skills.
• Ability to multi-task and recognize trends to effectively work A/R.
• Intermediate skills with Microsoft Office applications: Word, Excel.
• Initiative to learn new tasks and the ability to apply acquired knowledge to future duties.
• Flexibility, adaptability, and accountability are necessary for optimum client results.

Benefits

• Competitive compensation
• Health/dental/life insurance
• Tuition reimbursement
• Opportunity for Career Growth

Salary Range

USD $21.00 - USD $25.00 /Hr. rates offered based on years of experience