Call Center Representative (Bilingual)

Priority Ondemand; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Priority Ondemand in Indianapolis is seeking a dedicated Call Center Representative for its Revenue Cycle team. The role involves important AR follow-up tasks, assisting customers with billing inquiries, and ensuring timely reimbursement for EMS operations.

Ideal candidates will have a high school diploma, relevant experience in a healthcare environment, and proficiency in medical billing software. Join a team that values exceptional service and patient care.

Qualifications

• Prior experience in healthcare AR follow-up or call center.
• Knowledge of medical terminology and insurance billing.
• Exceptional problem-solving and customer service skills.

Responsibilities

• Handle a portfolio of self-pay AR accounts.
• Initiate outbound calls for payment and insurance info.
• Assist customers in understanding their medical bills.

Skills

Bi-lingual skills

Detail-oriented

Empathetic

Multitasking

Strong communication skills

Education

High school diploma or equivalent

Tools

Call center software

Medical billing software

Microsoft Office Suite

Job description

Job Details
Job Location: Indianapolis, IN 46227
Position Type: Priority Ambulance
Job Category: Billing / Finance
Shifts: 11:00-7:00 pm (In Office Position Only)

Priority Ambulance is a premier national medical transportation provider, operating in 13 states. Recognized for five consecutive years on Inc. Magazine’s list of the 5000 Fastest‑Growing Private Companies in America, Priority Ambulance delivers exceptional patient care and customer service to approximately 600,000 patients annually. Our fleet of more than 850 state‑of‑the‑art ambulances and support vehicles is staffed by 4,000 highly trained paramedics and EMTs across the country. As a division of Priority OnDemand, a leading national EMS and medical transportation company, we leverage expert healthcare services and technology solutions to address challenges and enhance efficiency throughout the continuum of care.

Definition

Call Center Representative for our Revenue Cycle team at a call center specializing in Healthcare Accounts Receivable (AR) follow‑up. The representative will be a vital member of our revenue cycle team and will be responsible for assisting customers navigate and manage outstanding accounts receivables to enhance timely reimbursement for our EMS operations.

Specific Duties

• Handle a portfolio of self-pay AR accounts.
• Initiate outbound calls to customers to request payment and/or insurance information.
• Investigate claim discrepancies and resolve billing issues.
• Receive inbound calls from customers.
• Assist customers in understanding their medical bills and insurance coverage.
• Address patient inquiries, provide payment options, and set up payment plans if necessary.
• Verify insurance eligibility and coverage.
• Track and document all communications and actions taken for each account.
• Ensure compliance with HIPAA regulations and healthcare industry standards.
• Maintain detailed and accurate records of all interactions and transactions.
• Collaborate with colleagues, including AR specialists and billing professionals, to resolve complex issues.
• Perform any other related duties as assigned.

Qualifications & Capabilities

• Bi-lingual skills & abilities are a plus *
• Detail‑oriented and organized.
• Empathetic and patient focused.
• Ability to multitask and manage time effectively.
• Adaptable and a quick learner.
• Strong work ethic and commitment to meeting targets.

Minimum Requirements

• High school diploma or equivalent.
• Prior experience in a healthcare AR follow‑up role or call center environment.
• Proficiency in using call center software, medical billing software, and Microsoft Office Suite.
• Strong communication and negotiation skills.
• Knowledge of medical terminology and insurance billing.
• Exceptional problem-solving and customer service skills.
• Ability to work in a fast‑paced and goal‑oriented environment.