Accounts Receivable Escalation Specialist

Ventra Health, Inc.; Marietta (GA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Discretionary incentive bonus

Comprehensive benefits package

Job summary

Ventra Health, Inc. is seeking an Accounts Receivable Escalation Specialist to remotely support clients across the United States.

The role focuses on analyzing aging reports, escalating delinquent accounts, and driving timely collections with clear communication to customers and internal teams. You will collaborate with various departments to resolve billing issues, document all actions for accuracy, and continually seek process improvements.

Qualifications

• Experience with accounts receivable processes and aging reports.
• Strong communication skills to interact with customers and internal teams.
• Ability to document actions and maintain accurate records.
• Identify process improvements and contribute to management discussions.

Responsibilities

• Monitor and analyze accounts receivable aging reports to identify delinquent accounts and initiate escalation procedures.
• Communicate with customers to resolve past due balances and provide payment options.
• Collaborate with internal departments to research and resolve billing discrepancies and disputes.
• Document all communications and actions in customer accounts for record keeping.
• Proactively identify areas for process improvement and provide recommendations to management.
• Meet weekly and monthly targets for accounts receivable collections.
• Follow up on escalated accounts and provide timely updates to management on resolution status.

Skills

Accounts receivable

Escalation management

Customer communication

Dispute resolution

Job description

[Collections / Remote] - Anywhere in U.S. / Competitive Base Compensation + discretionary incentive bonus / Comprehensive Benefits Package - As an Accounts Receivable Escalation Specialist, you will: Monitor and analyze accounts receivable aging reports to identify delinquent accounts and initiate appropriate escalation procedures

• Communicate with customers to resolve past due balances and provide assistance with payment options
• Collaborate with internal departments to research and resolve billing discrepancies and disputes
• Document all communication and actions taken in customer accounts for accurate record keeping
• Proactively identify areas for process improvement and provide recommendations to management
• Meet weekly and monthly targets for accounts receivable collections
• Follow up on escalated accounts and provide timely updates to management on resolution status