Accounts Receivable Escalation Specialist

Ventra Health, Inc.; Mableton (GA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Job summary

Ventra Health, Inc. seeks an Accounts Receivable Escalation Specialist to monitor aging reports, identify delinquencies, and initiate escalation procedures from anywhere in the United States.

You will communicate with customers, resolve past due balances, and collaborate with internal teams to address billing discrepancies. You will also document actions in customer accounts, propose process improvements, and strive to meet weekly and monthly collections targets while reporting progress to

Responsibilities

• Communicate with customers to resolve past due balances and provide assistance with payment options
• Collaborate with internal departments to research and resolve billing discrepancies and disputes
• Document all communication and actions taken in customer accounts for accurate record keeping
• Proactively identify areas for process improvement and provide recommendations to management
• Meet weekly and monthly targets for accounts receivable collections
• Follow up on escalated accounts and provide timely updates to management on resolution status

Job description

[Collections / Remote] - Anywhere in U.S. / Competitive Base Compensation + discretionary incentive bonus / Comprehensive Benefits Package - As an Accounts Receivable Escalation Specialist, you will: Monitor and analyze accounts receivable aging reports to identify delinquent accounts and initiate appropriate escalation procedures

• Communicate with customers to resolve past due balances and provide assistance with payment options
• Collaborate with internal departments to research and resolve billing discrepancies and disputes
• Document all communication and actions taken in customer accounts for accurate record keeping
• Proactively identify areas for process improvement and provide recommendations to management
• Meet weekly and monthly targets for accounts receivable collections
• Follow up on escalated accounts and provide timely updates to management on resolution status