Accounts Receivable & Customer Care Specialist

Women of the Vine & Spirits; Albuquerque (NM); On-site; USD 36,000 - 40,000; Full time

Job summary

Southern Glazer's Wine & Spirits in Albuquerque, NM is seeking an experienced Customer Care Accounts Receivable Representative to assist customers with product inquiries and back-office tasks, including order processing and collections. You will collaborate with the NCC and Sales teams to resolve issues and ensure timely payments.

Ideal candidates have strong data-entry, Excel, and SAP/Salesforce experience, with attention to detail and the ability to manage multiple tasks under deadlines.

Qualifications

• High school diploma or equivalency plus two years of relevant experience in a customer service or similar business environment.
• Extensive experience with AS 400, Salesforce, and SAP preferred.
• Accurate and quick data-entry skills including "10 key-by-touch" proficiency.
• Ability to analyze data from multiple sources and systems including proficiency with spreadsheet analysis (e.g. creating pivot tables, charts, and complex formulas).
• Strong basic math skills and ability to problem solve and think analytically.

Responsibilities

• Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.).
• Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time.
• Answer questions for accounts involved in the accounts receivable process.
• Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly.
• Follow up on general customer collections as requested by National Call Center Accounts Receivable (A/R), utilizing the established delinquency, aging and collection letter and follow up guidelines
• Work with customers, Salesforce, and National Call Center (NCC) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
• Assist with research of any missing invoices
• Maintain effective and consistent communication with Sales Teams and employees at NCC
• Answer general Sales Team questions and resolve issues related to A/R
• Provide invoice copies and other document or information requests
• Process incoming orders from customers
• Answer general order inquiries, providing first level support, and minimizing call transfers
• Stay abreast of state-specific alcoholic beverage laws and state listings laws
• Responsible for Accounts Receabl functions on all accounts as well as answering inbound phone calls and processing inbound cases
• Perform other job-related duties as assigned

Skills

Accounts receivable

Salesforce

AS/400

10-key data entry

Spreadsheet analysis

Education

High school diploma or GED

Tools

SAP

Excel

Job description

Southern Glazer's Wine & Spirits in Albuquerque, NM is seeking an experienced Customer Care Accounts Receivable Representative to assist customers with product inquiries and back-office tasks, including order processing and collections. You will collaborate with the NCC and Sales teams to resolve issues and ensure timely payments.

Ideal candidates have strong data-entry, Excel, and SAP/Salesforce experience, with attention to detail and the ability to manage multiple tasks under deadlines.