Accounts Receivable Coordinator - Bethel, CT (in office role)

Convergint Technologies, LLC; Stony Hill (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off & holidays

Medical, dental & vision plans

Life & disability insurance

401(k) matching

Job summary

Convergint Technologies, LLC is seeking an Accounts Receivable Coordinator for a full-time, in-office role. You will manage billing operations for an assigned customer portfolio, process invoices, resolve disputes, maintain AR ledger accounts, and ensure timely cash flow.

You will collaborate with field operations and account executives to provide accurate responses and corrections, while adhering to contracts and service agreements.

Qualifications

• High School diploma or equivalent is required.
• Associate degree in Accounting, Finance or Business Administration is preferred.
• Minimum of two years of experience in bookkeeping, accounts receivable or billing preferred.

Responsibilities

• Review and verify billing data, ensure contracts comply, generate and send invoices/statements accurately and promptly.
• Resolve billing disputes by collaborating with field operations, contract administrator, and account executives for timely responses and corrections.
• Analyze billing data to identify trends and improve accuracy and revenue allocation.
• Monitor accounts receivable and proactively manage overdue accounts, negotiate payment arrangements as needed.
• Maintain and reconcile accounts receivable ledger accounts and related reports with accuracy and internal controls.
• Serve as primary contact for billing inquiries and payment issues, resolving concerns while maintaining a positive customer experience.
• Maintain records of billing and collection activities and generate regular AR performance reports.
• Organize and complete special projects to meet departmental expectations.

Skills

Contract knowledge

Verbal & written communication

Interpersonal & teamwork

Attention to detail

Multi-tasking & time management

Excel & Word proficiency

Independent worker

Adaptability & stakeholder influence

Problem solving

Education

High school diploma or equivalent

Associate degree in Accounting/Finance/Business Administration

Tools

Microsoft Excel

Microsoft Word

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Accounts Receivable Coordinator to join our amazing culture. The Accounts Receivable Coordinator is responsible for managing billing and collection operation for assigned portfolio of customers, processing invoices, preparing statements, resolving billing disputes, maintaining and reconciling AR ledger accounts, and protecting and maintaining positive cash flow of the organization. As an Accounts Receivable Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows. This is a full-time, in-office role.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Billing Coordinator.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with "Our Training and Your Experience"

• Review and verify billing data, ensure compliance with contracts and service agreements, generate and send invoices/statements accurately and promptly.
• Manage customer billing disputes by collaborating with field operations teams, contract administrator, and account executives to provide timely, detailed responses and ensure invoice corrections when necessary.
• Analyze billing data to identify trends and implement strategies to improve billing accuracy and allocate potential revenue.
• Monitor accounts receivable and proactively manage overdue accounts by following up on outstanding invoices, contacting customers to collect payments, negotiating payment arrangements when necessary, and ensuring timely payment collection within established timeframe.
• Maintain and reconcile accounts receivable ledger accounts, financial statements, and related reports, ensuring accuracy and compliance with established accounts receivable policies, procedures, and internal and external controls.
• Serve as a primary point of contact for customer billing inquiries, payment issues, and discrepancies, effectively resolving billing and collection related concerns while ensuring a positive customer experience and documenting interactions and resolutions.
• Maintain accurate and up-to-date records of billing and collection activities, including payments received and outstanding receivables, and generate regular reports to monitor accounts receivable performance and collection efforts.
• Organize and complete any special projects assigned to meet departmental expectations.

Qualifications:

• High School diploma or equivalent is required.
• Associate degree in Accounting, Finance or Business Administration is preferred.
• Minimum of two years of experience in bookkeeping, accounts receivable or billing preferred.

Job Skills Requirements:

• Understanding of contract documentation and terms of customer obligation.
• Strong verbal and written communication skills.
• Excellent interpersonal and teamwork skills.
• Strong attention to detail with analytical and problem-solving skills.
• Ability to multi-task/strong time management skills.
• Proficiency in Microsoft Excel and Word is preferred.
• Ability to work independently as well as in a team environment.
• Willing to take on additional tasks when needed and asked for by management.
• Adapts quickly and effectively to evolving situations and information, leveraging strong written and verbal communication skills to influence stakeholders, foster collaboration, and drive consensus.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid Parental leave

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.