EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
POSITION SUMMARY
Locate and notify customers of delinquent accounts by telephone or email to solicit payment. Duties include sending out invoices on a daily basis, receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Maintain thorough knowledge of PLI Accounting Procedures and adhere strictly to all Accounting Controls put in place.
- Set up new customer data files in Visual including sales tax information.
- Maintain sales tax exempt certificates on all customers.
- Perform credit checks on new customers.
- Post customer payments accurately and timely.
- Ensure access to payment documentation by maintaining accurate filing system.
- Research and resolve customer payment discrepancies.
- Process and post invoices daily.
- Maintain department efficiency by providing backup to departmental personnel as necessary.
- Present positive impression of company by providing efficient and courteous service to outside callers.
- Reconcile, monitor and improve the accounts receivable aging report.
- Ensure accurate posting of invoices and payments to proper general ledger accounts.
- Other duties as assigned by manager.
POSITION QUALIFICATIONS
Competency Statement(s)
- Adherence to Company Policy - Adherence to company policy - follows guidelines as established by company policy. Conforms to company and job standards and requirements while showing respect for others. Acts in the best interest of the company at all times while serving as an example for others. Conducts business in an ethical fashion.
- Attendance - Attendance - meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of absences.
- Guiding Principles - Guiding Principles: Understands the Company's Guiding Principles and follows them on a daily basis.
- Accuracy - Ability to perform work accurately and thoroughly.
- Communication - exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, vendors and customers. Keeps others informed as dictated by operational demands and need-to-know. Keeps self informed of announcements made via established company venues.
- Ethical/Honesty/Integrity/Responsible
- Ethics - the ability of the individual to be guided by the company's accepted principles of moral conduct.
- Honesty and integrity - the ability of the individual to act in a fair and just manner, free from deception.
- Responsibility - the ability of the individual to be trustworthy or answerable for their conduct.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Job Knowledge - demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including management) to obtain additional knowledge.
- Quality of Work - produces work that is accurate and reliable. Work is accomplished quickly and efficiently. Works in a thorough and organized manner while minimizing down time. Results are consistently within acceptable quality standards.
- Quantity of Work - high volume producer and always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engages him/herself in a productive work effort whenever possible. Meets production goals and objectives.
- Organized/Time Management
- Organizational skills - the ability of the individual to be structured and methodical in working skills.
- Time management skills - the ability of the individual to effectively utilize available time for the completion of necessary job tasks.
- Reliability - The trait of being dependable and trustworthy.
- Responsible - Ability to be held accountable or answerable for one’s conduct.
- Safety - degree to which employee is committed to providing and maintaining a safe workplace. Reports all unsafe working conditions. Corrects unsafe work conditions. Follows all safety policies.
SKILLS & ABILITIES
Education
High School Graduate or General Education Degree (GED)
Experience
Two to four years of related experience is preferred
Computer Skills
Advanced Microsoft Office Suite software knowledge (Outlook, Word, Excel and PowerPoint) Prior experience using a manufacturing system (Visual, SAP) on a regular basis.
Certificates & Licenses
-
Other Requirements
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WORK ENVIRONMENT
This position is primarily performed in a climate-controlled office environment that is well-lit with minimal noise and distractions.
Position Requirements
Full-Time/Part-Time Full-Time
Shift Days
Pay Range Starting at $62,000 depending on experience.
Position Accounts Receivable Coordinator
Exempt/Non-Exempt Non-Exempt
Open Date 8/27/2026
Customer Service Coordinator 2026 in Suwanee, GA