Accounts Receivable Collector

Vaco; New York (NY); Hybrid; USD 41,000 - 45,000; Full time

Job summary

Vaco seeks an Accounts Receivable Collector to join our Finance team on a hybrid schedule in Rancho Santa Margarita, CA. You will manage a high-volume portfolio of commercial customer accounts, contacting customers by phone and email to collect past-due balances and collaborating with Sales and Customer Service to resolve issues.

The ideal candidate has 3+ years of B2B AR or commercial collections experience, strong negotiation and communication skills, and proficiency with ERP systems and

Qualifications

• 3+ years of B2B accounts receivable or commercial collections experience.
• Proven success managing a high-volume portfolio in a fast-paced environment.
• Consistent track record of meeting or exceeding collection goals.
• Strong negotiation, problem-solving, and communication skills.
• Experience with ERP systems and Microsoft Excel.

Responsibilities

• Manage a high-volume commercial account portfolio.
• Contact customers by phone and email to collect past-due balances.
• Meet or exceed weekly and monthly collection goals.
• Resolve payment delays, disputes, short pays, and unapplied cash.
• Maintain accurate collection notes and account records within the ERP system.
• Partner with Sales, Customer Service, and internal teams to resolve payment issues.
• Follow established credit and collection policies while exercising sound judgement.
• Prioritize work based on aging, risk, and collection opportunities.
• Recommend payment plans, credit holds, escalations, or collection strategies as needed.
• Adapt to changing priorities, systems, and processes.
• Support team goals through collaboration and knowledge sharing.

Skills

Negotiation

Communication

Time management

Problem solving

Customer relationships

Team collaboration

Tools

ERP systems

Microsoft Excel

Job description

Accounts Receivable Collector

Location: Rancho Santa Margarita, CA (Hybrid schedule

Pay Range: $30-$33/hr.

About the Role

Our client is seeking a motivated and results-driven Accounts Receivable Collector to join their Finance team. This role is responsible for managing a high-volume portfolio of commercial customer accounts while maintaining positive customer relationships and achieving collection goals. The ideal candidate thrives in a fast-paced environment, embraces process improvements, and takes ownership of resolving payment issues efficiently and professionally.

Key Responsibilities

• Manage a high-volume commercial account portfolio.
• Contact customers by phone and email to collect past-due balances.
• Meet or exceed weekly and monthly collection goals.
• Resolve payment delays, disputes, short pays, and unapplied cash.
• Maintain accurate collection notes and account records within the ERP system.
• Partner with Sales, Customer Service, and internal teams to resolve payment issues.
• Follow established credit and collection policies while exercising sound judgement.
• Prioritize work based on aging, risk, and collection opportunities.
• Recommend payment plans, credit holds, escalations, or collection strategies as needed.
• Adapt to changing priorities, systems, and processes.
• Support team goals through collaboration and knowledge sharing.

Qualifications

Required

• 3+ years of B2B accounts receivable or commercial collections experience.
• Proven success managing a high-volume portfolio in a fast-paced environment.
• Consistent track record of meeting or exceeding collection goals.
• Strong negotiation, problem-solving, and communication skills.
• Ability to build professional customer relationships while confidently requesting payment.
• Strong organizational and time-management skills.
• Experience with ERP systems and Microsoft Excel.
• Ability to work independently and collaborate effectively across departments.

Preferred

• Experience in manufacturing, distribution, wholesale, or membership-based organizations.
• Experience supporting multiple entities, currencies, or international customers.
• Knowledge of credit policies, aging reports, deductions, and dispute resolution.

What We're Looking For

• Goal-oriented and results-driven.
• Strong sense of ownership and accountability.
• Adaptable and receptive to coaching and change.
• Professional, positive, and customer focused.
• Collaborative team player with excellent communication skills.
• Ability to balance persistence with professionalism.

Performance Expectations

• Achieve weekly and monthly collection goals.
• Maintain timely customer follow-up and accurate documentation.
• Reduce aging balances and improve portfolio performance.
• Respond to customer inquiries promptly and professionally.
• Partner with internal teams to resolve payment obstacles.
• Contribute to process improvements and continuous improvement initiatives.