Accounts Receivable & Collections Specialist - Cedar Crest Specialist, Inc.

Oberweis Dairy, Inc.; Cedarburg (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Cedar Crest Specialist, Inc. is hiring an Accounts Receivable & Collections Specialist in Cedarburg to manage customer accounts, apply payments, and collect outstanding balances.

The role supports billing accuracy, error resolution, and cooperative work with sales, service, and delivery teams. Key duties include processing cash receipts, initiating ACH payments, and preparing statements and delinquency notices.

Qualifications

• High school diploma required; accounting coursework or degree preferred.
• Experience with accounts receivable and collections processes.
• Proficiency in Excel and general Microsoft Office applications.
• Ability to follow through with minimal direction and maintain accuracy.

Responsibilities

• Apply daily cash receipts to customer accounts and code receipts.
• Initiate ACH payments and secure customer banking information.
• Scan checks for deposit and provide reconciliations.
• Call or correspond with customers to collect delinquent balances.
• Process credit memos, refunds, and account adjustments.
• Prepare and distribute monthly customer statements and delinquency notices.
• Maintain organized records of transactions and adjustments.
• Collaborate with customer service, sales, and billing to resolve discrepancies.
• Provide updates to management on delinquent accounts and collection efforts.
• Identify issues leading to delinquency and recommend improvements.

Skills

Accounts receivable

Excel

Attention to detail

Communication skills

Education

High school diploma

Accounting coursework

Accounting degree

Tools

Accounting software

Microsoft Word

Job description

Accounts Receivable & Collections Specialist - Cedar Crest Specialist, Inc.

Department Cedar Crest Corporate Office & Distribution Center - Cedarburg

Now Hiring Title: Accounts Receivable & Collections Specialist - Cedar Crest Specialist, Inc.

Hours: Full-time, 40 hours per week minimum

Department: Accounting

Position Summary: The Accounts Receivable & Collections Specialist is responsible for maintaining and managing customer accounts receivable including application of payments, collection of outstanding balances, and resolution of billing and payment discrepancies. Success is measured by the ability to reduce accounts receivable delinquency while maintaining effective and cooperative working relationships with customers and with company sales, customer service, and delivery personnel.

Major Accountabilities:

• Apply daily cash receipts to customer accounts; identify and properly code miscellaneous cash receipts; provide details and summary reports to accounting.
• Initiate daily ACH (automatic clearing house) customer payments through banking portal. Keep customer banking information secure.
• Scan checks for direct bank deposit and provide reconciliations to accounting.
• Initiate calls and/or correspondence with customers to inquire about and collect delinquent balances, including short-pays and deductions.
• Process credit memos, refunds, account adjustments, and write-offs.
• Coordinate the effective use of customer finance charges as a collection tool.
• Prepare and distribute monthly customer statements and delinquency notices.
• Maintain adequate and organized records of payment transactions and account adjustments.
• Work effectively with customer service, sales, and billing personnel to research and resolve payment and billing discrepancies.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Provide weekly and monthly updates to management – verbally and in report form – regarding the status of delinquent accounts, collection efforts, and customers on credit hold.
• Develop and maintain procedures and documentation for job-related processes and make recommendations for improvements.
• Identify issues contributing to account delinquency and make recommendations to management.
• Utilize computerized accounting systems, 10-key calculators, spreadsheet programs, internet-based check scanning and deposit programs and equipment, and other office equipment.
• Serve as reliable backup to customer service.

Education:

• High school diploma required
• College-level accounting courses, accounting degree, or equivalent work experience preferred.

Skills and Experience:

• Experience using computer-based accounting systems and basic proficiency in Microsoft Excel and Word required.
• Ability to anticipate work needs and to follow through with minimal direction.
• Self-disciplined and capable of completing job duties in a timely manner and with a high level of accuracy and attention to detail.
• Ability to work independently and to collaborate effectively with fellow-employees at all staffing levels.

Reports to: Director of Finance

Working conditions: Office environment.

Additional Information:

• Expected to adhere to all company policies and procedures.
• Portray a positive attitude at all times.
• Your trust, honesty, integrity and confidentiality are a company must.
• Expected to treat people fairly and with dignity even when there are disagreements or problems.
• Respond effectively to legitimate concerns raised by employees.
• Responsible for gathering and sharing information on any issues that need addressing with management so that we can effectively develop positive employee relations.