Accounts Receivable/Collections Specialist

Confires Fire Protection Service, LLC; SOUTH PLAINFIELD (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental and Vision Insurance

Short Term Disability

Long Term Disability

Life and AD&D Insurance

Pre-tax accounts

Aflac

Vacation and Personal time

Paid holidays

Tuition Reimbursement

Job summary

Confires Fire Services in New Jersey is seeking an Accounts Receivable / Collections Specialist to manage invoicing, collections, and customer billing processes. The role emphasizes accuracy, timely follow-up, and strong communication.

You will work in a fast-paced, team-oriented environment, maintain ERP records, prepare summaries in Excel or Word, and handle monthly past-due notices while supporting overall accounts receivable functions.

Qualifications

• Excellent verbal, written and customer service skills.
• Detail oriented, able to maintain accuracy in data entry and records.
• Analytical and problem-solving abilities with strong organizational skills.
• Able to work in a fast-paced, team-based environment.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Process invoicing data and upload into customer portals as required.
• Contact customers by phone/email to collect outstanding debts.
• Maintain records of collection efforts in ERP system and notes on accounts.
• Respond to daily account queries and settle disputes.
• Prepare monthly past-due notices and summaries in Excel/Word.

Skills

Attention to detail

Verbal communication

Written communication

Time management

Excel

Organization

Tools

Microsoft Excel

Microsoft Word

ERP system

Job description

Accounts Receivable/Collections Specialist

About the Company

Confires Fire Services is an affiliated company of Guardian Fire Protection and trusted provider of comprehensive fire protection and life safety solutions, proudly serving businesses throughout New Jersey, Eastern Pennsylvania, and Northern Delaware for more than 40 years. Headquartered in South Plainfield, New Jersey, Confires delivers inspection, testing, monitoring, installation, and repair services across a wide range of systems such as fire alarms and monitoring, fire sprinklers, kitchen fire suppression, special hazard systems, fire extinguishers, exit and emergency lighting, and integrated security solutions that include access control systems and CCTV. Known for its strong customer‑first culture, technical expertise, and commitment to code compliance, Confires partners with customers across diverse industries to protect lives, property, and assets.

Our People & Culture

At Confires and our affiliated companies, our people are the foundation of our success. We're committed to hiring and developing talented, passionate professionals who share our mission to protect lives and property. As we continue to grow, we offer meaningful career opportunities within a dynamic organization focusing on customer service, technical expertise, collaboration and long‑term success.

Learn more at www.Confires.com

About The Opportunity

Confires is looking to hire a Accounts Receivable / Collections Specialist. This is a very important and essential role in our company and the ideal candidate will have a can‑do personality, be well organized, detail‑focused and have excellent written and verbal communication skills.

Job Duties include but are not limited to

• Responsible for the prompt and efficient itemization, upload, and submission of invoice information into customer web portals, as required to effect payment
• Contact customer by phone/email to finalize collection of outstanding debts
• Contact delinquent customers via telephone and email and maintaining consistent follow up with these accounts in accordance with established performance matrix
• Maintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer's account in current ERP system
• Respond to daily account queries and inbound calls and settle customer disputes
• Follow‑up in web portals for status of previously submitted items that remain unpaid
• Email invoice and work ticket PDF files to customers, where required.
• Preparation of summary billing using Microsoft Excel and/or Word
• Preparation and mailing of monthly past due invoice notices
• Adding and removing customers and/or demographic information into databases
• Answering incoming overflow calls from customers regarding their invoices
• Other duties as assigned

Qualifications

• Excellent verbal, written and customer service skills. Detail oriented a must!
• Prior experience in a commercial services company preferred, but not required.
• Proven ability to oversee essential business functions and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast‑paced, team‑based environment.
• Must be very analytical and have excellent problem‑solving skills.
• Self‑Starter with great organization skills, especially time management skills.
• Above average knowledge of Microsoft Office Suite products, especially Excel.

Compensation

• Hourly pay; rate is dependent on candidate's experience
• Quarterly bonus opportunities

Benefits

We offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.

• 401K with a company match
• Medical, Dental and Vision Insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Life and AD&D insurance
• Pre‑tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

*Confires Fire Protection Service, LLC. is an Equal Opportunity Employer. Guardian does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, citizenship status, creed, ancestry, marital status, veteran status, or any other legally protected classification.

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