Accounts Receivable Collections Lead

Wind-River-Environmenta; Marlborough (MA); On-site; USD 36,000 - 39,000; Full time

Job summary

Wind River Environmental in Marlborough, MA is seeking an Accounts Receivable Collections Lead to join our Finance team on-site. This hands-on role involves managing a dedicated collections portfolio and guiding teammates to improve collection effectiveness.

You will train and coach new staff, monitor activity, and collaborate with internal departments to resolve account issues and optimize processes that support our customers and business goals.

Qualifications

• 3+ years of accounts receivable, collections, or related experience preferred.
• Strong understanding of collection practices and effective account management.
• Ability to analyze collection activity, identify trends, and improve results.

Responsibilities

• Manage an assigned collections portfolio, working with customers to resolve outstanding balances and account issues.
• Serve as a go-to resource for Collections Specialists, providing guidance on processes, systems, and complex account situations.
• Support onboarding and training for new team members and provide ongoing coaching to existing collectors.
• Monitor collection activity, account progression, and productivity to identify opportunities for improvement.
• Review account activity and documentation to ensure collection efforts are effective and appropriately prioritized.
• Partner with the AR Supervisor to identify and address workflow challenges, training needs, and performance concerns.
• Collaborate with internal departments to resolve customer issues and improve collection processes.

Skills

Accounts Receivable

Collections

Problem solving

Communication

Training

Job description

Description

Join Our Team!

Are you an experienced accounts receivable or collections professional who enjoys solving problems, helping others succeed, and improving how work gets done?

Wind River Environmental is looking for an Accounts Receivable Collections Lead to join our Finance team in Marlborough, MA! This on-site, hands-on role is ideal for someone who wants to take the next step in their career while remaining actively involved in collections.

You’ll manage your own collections portfolio while serving as a resource to the team, providing training, guidance, and day‑to‑day support to help improve collection effectiveness and overall team performance.

• Pay Range: $26.00 – $28.00 per hour
• Location: Marlborough, MA | On‑site

What You’ll Do

• Manage an assigned collections portfolio, working with customers to resolve outstanding balances and account issues.
• Serve as a go‑to resource for Collections Specialists, providing guidance on processes, systems, and complex account situations.
• Support onboarding and training for new team members and provide ongoing coaching to existing collectors.
• Monitor collection activity, account progression, and productivity to identify opportunities for improvement.
• Review account activity and documentation to ensure collection efforts are effective and appropriately prioritized.
• Partner with the AR Supervisor to identify and address workflow challenges, training needs, and performance concerns.
• Collaborate with internal departments to resolve customer issues and improve collection processes.

What We’re Looking For

• 3+ years of accounts receivable, collections, or related experience preferred.
• Strong understanding of collection practices and effective account management.
• Ability to analyze collection activity, identify trends, and recognize opportunities to improve results.
• Strong communication, problem‑solving, and organizational skills.
• A collaborative approach with the confidence to provide constructive feedback and support others.
• Experience training, mentoring, or guiding coworkers preferred.
• Ability to balance individual responsibilities with supporting the broader team’s success.
• Ability to work on‑site at our Marlborough, MA office.

Why This Role?

This is an opportunity to make a meaningful impact beyond your individual portfolio. You’ll play an important role in developing team capabilities, improving collection effectiveness, and helping establish consistent processes that support both our customers and our business.

If you’re a results‑oriented collections professional who enjoys sharing your knowledge, taking initiative, and helping a team succeed, we’d love to hear from you!

Headquartered in Marlborough, Massachusetts, Wind River Environmental services and maintains a broad array of non‑hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. The company offers a full suite of services to business, residential and municipal customers.

EEO Statement: Wind River Environment LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally‑recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co‑workers.