Accounts Receivable Associate

PetWise; Novato (CA); On-site; USD 39,000 - 50,000; Full time

Job summary

PetWise is seeking an Accounts Receivable Associate in Novato, CA to ensure accurate customer accounts and healthy cash flow. You’ll post payments, resolve discrepancies, support collections, and maintain documentation for an ecommerce-focused operation.

Reporting to the Accounting and Revenue Manager, you’ll work on aging analyses, respond to customer inquiries, and help drive AR process improvements across teams. On-site role with competitive pay.

Qualifications

• 3+ years of accounts receivable experience; manufacturing/CPG/e-commerce experience preferred
• Associate or bachelor’s degree in Accounting, Finance, Business, or related field preferred; equivalent practical experience welcome
• Solid understanding of retail or distributor chargebacks and deductions

Responsibilities

• Apply customer payments to open invoices across multiple channels
• Research and resolve unapplied cash, unidentified payments, short pays, overpayments
• Reconcile daily cash receipts to bank activity and accounting records
• Maintain accurate customer balances and clear unapplied cash and aging items
• Assist with aging analysis and follow up on past-due accounts
• Research billing, invoice, credit memo, chargeback, deduction, and account discrepancies
• Respond to customer billing and payment questions with professional service-minded approach
• Prepare supporting documentation for cash applications, reconciliations, and audits
• Collaborate across teams to improve AR processes, reduce deductions, and accelerate collections

Skills

Accounts receivable

Excel

Cash application

ERP systems

Analytical problem-solving

Customer service

Education

Associate or bachelor's degree in Accounting/Finance/Business

Tools

Acumatica

Sage

Job description

If you enjoy making the numbers line up, untangling account questions, and keeping work moving, this could be a great next step. As our Accounts Receivable Associate, you’ll help keep customer accounts accurate and cash flow healthy by posting payments, resolving discrepancies, supporting collections, and maintaining clear documentation. The role is primarily focused on the e-commerce side of the business and reports to the Accounting and Revenue Manager.

What you’ll do

• Apply customer payments to open invoices accurately and on time across multiple payment channels.
• Research and resolve unapplied cash, unidentified payments, short pays, overpayments, and other payment discrepancies.
• Reconcile daily cash receipts to bank activity and accounting records.
• Maintain accurate customer balances and regularly clear unapplied cash and aging items.
• Assist with aging analysis, follow up on past-due accounts, and elevate delinquent accounts when needed.
• Research billing, invoice, credit memo, chargeback, deduction, and account discrepancies.
• Respond to customer billing and payment questions, provide statements, and research invoice history with a professional, service-minded approach.
• Prepare supporting documentation for cash application, reconciliations, internal controls, and audits.
• Work across teams to improve AR processes, reduce deductions, accelerate collections, and strengthen account accuracy and efficiency.

What you’ll bring

• 3+ years of accounts receivable experience; 2+ years in a manufacturing, consumer-packaged goods (CPG), and/or e-commerce environment is preferred.
• An associate or bachelor’s degree in Accounting, Finance, Business, or a related field is preferred; equivalent practical experience is also welcome.
• A solid understanding of retail or distributor chargebacks and deductions.
• Confidence using Excel, including pivot tables, VLOOKUP/XLOOKUP, formulas, filtering, and data analysis.
• Experience with an ERP system; Acumatica, Sage, or a similar platform is preferred.
• Experience supporting large retail or wholesale customers such as Amazon or Chewy is a plus; hands‑on Amazon experience is especially helpful.

How you’ll work

• Bring strong attention to detail, organization, and analytical problem-solving to a high-volume workload.
• Communicate clearly and work well with customers and cross-functional partners.
• Prioritize multiple assignments, take initiative, and follow projects through to completion.
• Use sound judgment while supporting financial controls, compliance standards, and company policies.

Why this role is a strong next step

You’ll gain broad, hands‑on exposure to the AR cycle—from cash application and account research to collections support, customer communication, deductions, and audit readiness. It’s a practical opportunity to deepen your accounting skills while making a visible contribution to account accuracy and cash flow.

Pay and work environment

Pay range: $27.88-$35.58 per hour. Classification: Non‑exempt. This is an on‑site position and requires the ability to sit and work at a computer for prolonged periods. The final hourly rate will be determined based on job‑related experience and qualifications.

PetWise is an Equal Opportunity Employer. We are committed to providing a professional work environment free from discrimination, harassment, and retaliation.

We provide equal employment opportunities to all employees and applicants without regard to:

Identity & Background: Race (including natural hairstyles and textures), color, religion (including religious dress and grooming), national origin, ancestry, and citizenship status.

Health & Ability: Physical or mental disability, medical condition (including cancer or genetic characteristics), genetic information, and pregnancy or related conditions (including childbirth and breastfeeding).

Life Status: Age (40 and over), marital status, military or veteran status, and use of cannabis.

Hiring & Fair Chance: Decisions are based solely on qualifications, merit, and business needs. In accordance with the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment