Accounts Receivable Analyst

Reprotech; Plano (TX); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Work from home

Tuition reimbursement

Job summary

Reprotech in Plano, TX is seeking an Accounts Receivable Analyst to support billing, collections, and patient account reconciliation across multiple sites. This hybrid role combines attention to detail with strong communication to ensure timely cash flow and excellent customer service.

The candidate will manage statements, payment processing, aging reports, and adjustments, while maintaining HIPAA compliance and collaborating with AR Manager and other departments.

Qualifications

• Associate or bachelor’s degree in accounting, finance, or related field preferred.
• 2+ years of prior experience in billing and/or collections.
• Experience with Acumatica and/or Salesforce is a plus.
• Knowledge of HIPAA standards and cash application processes.
• Proficiency with Microsoft Office and strong communication skills.

Responsibilities

• Oversee third party, institutional, and clinic billing processes.
• Review invoice change requests, file claims, and follow up on denials.
• Prepare and generate patient statements/invoices and memos.
• Investigate and rectify billing errors.
• Apply payments (ACH, credit card, payment arrangements) per procedures.
• Monitor AR aging and follow up on past-due balances with professionalism.
• Prepare account adjustment requests with supporting analysis for AR Manager approval.
• Convert accounts to autopay and maintain accurate client records in Acumatica.

Skills

Billing

Collections

Customer service

Communication

Education

Associate (Preferred)

Tools

Acumatica

Salesforce

EMR systems

Job description

Description

Accounts Receivable Analyst

Pay: $26.00 - $29.50 per hour

Accounts Receivable Analyst - Job Description

Position Title: Accounts Receivable (AR) Analyst

Location: Plano, TX (Hybrid)

Job Status: Non-Exempt

Reports to: AR Manager

Date Prepared: 02/17/2026

For over 30 years, Reprotech has been the expert in long-term reproductive cryostorage. We are a trusted cryostorage facility that provides extended storage services to both IVF centers and oncology professionals. Operating across the United States, Reprotech maintains a substantial presence with five strategically located facilities, serving our valued patients and the network of esteemed reproductive laboratories with which we collaborate closely.

Position Summary

The Accounts Receivable Analyst role is essential in supporting the financial operations of a growing multi-site cryostorage company, with direct responsibility for billing execution, collections follow-up, and patient account reconciliation for assigned accounts. The ideal candidate should possess a solid understanding of billing practices, demonstrate excellent communication skills, and maintain a strong commitment to accuracy and timeliness while exemplifying the highest standards of customer service. This role requires flexibility and the ability to support additional AR and cross-functional responsibilities as business needs evolve.

Detailed Duties & Responsibilities

Billing & Collections

• Oversee the company’s third party, institutional account, and clinic billing processes.
• Review new invoice change requests, file claims, and follow up on denials.
• Prepare and generate patient statements/invoices and memos.
• Investigate and rectify billing errors.
• Coordinate with third-party mail services for statement distribution.
• Call clients regarding declined credit cards, missing payment methods, and past-due balances.
• Contact customers with accounts 30-60 days past due to notify them of outstanding balances, secure updated payment information when possible, and document all collection activity.
• Apply late fees and generate associated dunning letters.

Accounts Receivable

• Prepare account adjustment requests (discounts, write-offs, credit balance corrections) with supporting analysis for AR Manager approval.
• Apply payments (ACH, credit card, payment arrangements) in accordance with established procedures.
• Research payment declines and billing disputes; document findings and recommend resolution paths.
• Monitor AR aging and proactively follow up on past-due balances through courteous and professional communication.
• Maintain full visibility into assigned accounts by running AR aging reports, analyzing DSO, collections rate, unapplied cash, and aging buckets, and proactively driving follow-up activity to improve portfolio performance.
• Escalate aging accounts to leadership for next-level action or write-off evaluation.

Patient Account Management

• Prepare patient refund documentation for AR Manager approval prior to processing.
• Ensure that customer information (profiles, billing details) is correct in Acumatica.
• Check client records for anomalies: inactive clients with missing end dates; active clients with end dates; clients with no start date; check for active clients for alignment with inventory and scheduled invoice status.
• Convert accounts to autopay setup.
• Monitor credit card expirations and proactively update accounts to avoid declined charges.

Additional Duties and Responsibilities

• Provide exceptional customer service through phone and email communications, ensuring all sensitive financial and personal information is verified and handled responsibly.
• Foster cross-functional communication regarding billing, payments, adjustments, and follow-up procedures; and contribute to team cohesion by maintaining strong relationships with other departments within the company.
• Perform any other duties as assigned.

Reasonable accommodation may be given to qualified individuals with disabilities to perform the essential functions of the job.

Education/Experience

• Associate or bachelor’s degree in accounting, finance, or related field preferred.
• 2+ years of prior experience in billing and/or collections.
• Experience working with Acumatica and/or Salesforce is a plus.
• Knowledge of billing, collection, cash application, documentation requirements, and compliance with HIPAA standards.
• Experience working with electronic billing systems and electronic medical record systems.
• Proficiency with Microsoft Office is expected.
• Duties require accurate and professional verbal and written communication skills.
• Ability to organize, prioritize and manage various work assignments and be an engaged member of a cooperative work environment.

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
• Work from home

Education

• Associate (Preferred)

Experience

• Billing or Collections: 2 years (Preferred)
• Salesforce: 2 years (Preferred)
• EMR systems: 2 years (Preferred)

Work Location: Hybrid remote in Plano, TX 75074