Accounts Receivable Analyst

Genesee & Wyoming; Jacksonville (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Genesee & Wyoming is seeking an Accounts Receivable Analyst to manage a portfolio of customer accounts and drive timely collections. You will act as a liaison between customers and internal teams to resolve delays, research disputes, and improve cash flow.

Strong communication, analytical skills, and attention to detail are essential. The role requires collaboration with billing, sales, and operations to ensure accurate invoicing and prompt payments.

Qualifications

• Experience in accounts receivable, collections, and reconciliations.
• Excellent verbal and written communication with internal/external stakeholders.
• Strong customer service, negotiation, and relationship-management abilities.
• Analytical and investigative skills to identify causes of discrepancies and delays.

Responsibilities

• Manage an assigned portfolio of customer accounts to ensure timely collection of invoices.
• Review aging reports and prioritize collection efforts by risk and delinquency trends.
• Contact customers via phone, email, and virtual meetings to obtain payment commitments.
• Investigate and resolve payment delays due to billing errors, missing invoices, PO issues, short payments, deductions, disputes, or other concerns.
• Collaborate with railroad office managers, billing teams, sales, operations, and cash application teams to resolve payments.
• Maintain positive customer relationships while meeting collection objectives.
• Prepare collection updates, aging summaries, and account status reports for management.
• Identify opportunities to improve collection processes and documentation.
• Complete related projects as assigned.

Skills

AR knowledge

Strong communication

Negotiation

Analytical skills

Time management

Detail oriented

Independent worker

Cross-functional

Process improvement

Tools

Microsoft Dynamics 365

Excel

Power BI

ERP systems

Job description

HR Team: Morgan Daniel & Tammy Allegretti

Hiring Manager: Tameko Richardson/Bill Empey

SUMMARY:

The Accounts Receivable Analyst is responsible for managing an assigned portfolio of customer accounts and driving the timely collection of outstanding accounts receivable. This role serves as a key liaison between customers and internal stakeholders, working to resolve payment delays, research disputes, identify risks, and improve overall cash flow performance. The ideal candidate is self-motivated, customer-focused, and capable of balancing relationship management with effective collection practices. Success in this role requires strong communication, analytical, organizational, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment.

RESPONSIBILITIES:

• Manage an assigned portfolio of customer accounts to ensure timely collection of outstanding invoices.
• Review aging reports and prioritize collection efforts based on risk, exposure, and delinquency trends.
• Contact customers by phone, email, and virtual meetings to obtain payment commitments and resolve overdue balances.
• Investigate and resolve payment delays caused by billing errors, missing invoices, purchase order issues, short payments, deductions, disputes, or other account concerns.
• Work closely with railroad office managers, billing teams, sales personnel, operations teams, cash application teams, and other stakeholders to support payment resolution efforts.
• Maintain positive customer relationships while effectively managing collection objectives.
• Prepare collection updates, aging summaries, and account status reports for management review.
• Identify opportunities to improve collection effectiveness, account accuracy, reporting, customer communication, and accounts receivable processes.
• Complete other related projects and responsibilities as assigned.

REQUIRED SKILLS AND/OR EXPERIENCE:

• Strong understanding of accounts receivable, collections, account reconciliation, reserves, adjustments, and write-off practices.
• Excellent verbal and written communication skills, including the ability to communicate effectively with customers and internal stakeholders.
• Strong customer service, negotiation, and relationship-management abilities.
• Demonstrated analytical and investigative skills, with the ability to identify the underlying causes of account discrepancies and payment delays.
• Ability to analyze aging reports, customer account activity, and supporting documentation to develop appropriate recommendations.
• Sound judgment and the ability to balance customer relationships, financial risk, internal policies, and collection objectives.
• Strong organizational and time-management skills, with the ability to manage a portfolio containing multiple priorities and deadlines.
• High level of accuracy, attention to detail, and commitment to maintaining complete account documentation.
• Ability to work independently, take ownership of results, and collaborate effectively across multiple departments.
• Commitment to continuous improvement and an interest in developing more efficient and effective accounts receivable processes.

Technical Skills

• Proficiency in Microsoft Excel, including filters, formulas, pivot tables, reconciliations, and data analysis.
• Experience working with enterprise resource planning systems, preferably Microsoft Dynamics 365.
• Familiarity with Microsoft Outlook, Teams, Power BI, and other financial reporting or business intelligence tools.
• Ability to accurately document collection activity, disputes, account decisions, and customer commitments within company systems.
• Ability to analyze large volumes of account data and translate findings into clear, actionable recommendations.

This position is employed by the specific entity set forth in the job posting.

Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.