Accounts Payable Service Desk Analyst - English (M/F/D)

Essity; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Accounts Payable Service Desk Analyst to join their Global Business Services team. In this pivotal role, you will provide essential first-line support, driving seamless solutions and collaborating across diverse teams. This is a fantastic opportunity for those who are passionate about problem-solving and eager to understand business operations from all angles. With a focus on continuous improvement and a collaborative culture, you will contribute to meaningful change while working in a sustainable environment that promotes professional development. If you're ready to make an impact, this role is for you.

Benefits

Collaborative and inclusive culture

Learning and growing in your career

Competitive total rewards

Sustainable working life

Qualifications

• Experience in accounts payable and/or service desk role preferred.
• Fluent in English with a service-oriented mindset.

Responsibilities

• Develop and execute the service desk function for GBS SAS globally.
• Manage and resolve customer requests and unstructured tickets.

Skills

Problem-solving

Collaboration

Customer service

Education

Bachelor's degree in Finance or equivalent

Tools

SAP

Invoice Track

Office 365

Ticketing tools

Job description

Accounts Payable Service Desk Analyst - English (M/F/D)

Essity is a global, leading hygiene and health company. Every day, our products, solutions and services are used by a billion people around the world. Our purpose is to break barriers to well-being for the benefit of consumers, patients, caregivers, customers and society. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa. In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. The company’s headquarters is located in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. More information at essity.com.

It’s an exciting time to be part of our collaborative inclusive team. Come and join our Global Business Services team on our journey to improve the well-being of millions. Together we can make a difference!

About the role:

Step into a role where every interaction makes an impact. As a Service Desk Analyst, you'll be at the heart of our operations, providing essential first-line support while gaining a 360º view of our business. This is your chance to collaborate across teams, navigate diverse challenges, and become a key player in driving seamless solutions for stakeholders worldwide. If you’re passionate about problem-solving, eager to understand how businesses operate from all angles, and ready to help shape a culture of excellence, this is the opportunity for you.

We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

What you will do:

• Develop and execute the service desk function for GBS SAS globally, collaborating with service line operations teams to ensure seamless implementation and delivery.
• Use in-depth knowledge of all processes within the service line to implement effective solutions that meet and exceed stakeholder needs.
• Manage and resolve customer requests and “unstructured” tickets (with no defined resolving team) within agreed timelines, ensuring prompt and efficient support.
• Resolve “within scope” tickets leveraging personal expertise and shared knowledge, as defined by the Service Excellence and Service Desk Managers.
• Act as an ambassador for the internal service management system and other tools, promoting best practices and effective utilization.
• Contribute to the development and implementation of new service management technologies, tools, and processes, including automation opportunities.
• Foster collaboration across organizational units, ensuring effective communication with customers and key stakeholders within the matrix and wider organization.
• Drive continuous improvement by collecting, transferring, and utilizing knowledge to enhance services and solutions.

Who you are:

• Preferable bachelor’s degree in Finance or equivalent fields.
• Experience in an accounts payable and/or service desk role strongly preferred.
• Have hands-on experience with systems such as SAP, Invoice Track, Office 365, and ticketing tools, demonstrating technical proficiency.
• Bring a spirit of collaboration, a polite and positive attitude, and a knack for solving problems with creativity and care. Embrace a service-oriented mindset and the ability to see the big picture, driving meaningful change and contributing to long-term success.
• Fluent in English - All Applicants are requested to deliver their CV in English language.

What we can offer you:

With an office located in Lisbon, you will work within a sustainable building boasting panoramic views, close to amenities, public transport and the airport.

At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards.

#LI-CG1

Application End Date: 04 mai. 2025

Job Requisition ID: Essity253133