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Yale University in New Haven, CT invites applications for an Accounts Payable Quality Assurance support role. Reporting to the QA Manager, you will review invoices in Workday, manage Salesforce queues, respond to inquiries from faculty, staff and suppliers, and help ensure timely and accurate processing with confidentiality.
The ideal candidate has strong Excel/Outlook skills, experience with ERP systems (Workday, Oracle, SAP), and a proven track record in accuracy, problem solving and customer
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!
Reporting to the Accounts Payable Quality Assurance Manager, provide administrative, financial and customer service support to the Yale community. Review processed invoices for errors, and adherence to policy in Workday and maintain Sales Force queues for Quality Assurance Unit. Communicate and resolve transaction processing issues, with department administration, central units and suppliers. Respond to telephone and email inquiries from faculty, staff, and supplier community. Ability to detect, and document trends for root cause analysis and training purposes. Ensure that current standards are met for transaction turnaround times and quality. Work effectively with colleagues by practicing punctuality, problem solving, and honest communication as well as meeting all standards of confidentiality.
Experience with Workday. Experience with Salesforce.
Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.
09/14/2026
Administrative Support
L34
Labor Grade C
Hourly Range $28.43
Full time
Staff Fixed Duration (Fixed Term)
Hybrid
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Yale University is a tobacco‑free campus.