Accounts Manager – Maintenance

3riverscm; Pittsburgh (Allegheny County); On-site; Full time

Job summary

An established industry player is seeking a dynamic Accounts Manager to oversee a large real estate portfolio in the greater Pittsburgh area. This full-time role involves ensuring client satisfaction, managing customer relationships, and leading a team to meet project goals. The ideal candidate will have a strong background in service management, particularly in the construction sector, and will be responsible for developing staff while maintaining high standards of service delivery. If you are motivated, competitive, and ready to take on a challenging yet rewarding position, this opportunity is for you.

Benefits

Supportive & Friendly Culture

Medical, Dental, Vision coverage options

401k with Employer Contribution

Generous Paid Time Off program

Company Vehicle

Paid maternity and paternity leave

Career growth opportunities

Per diems available when traveling

Qualifications

• 3-5 years of service management experience in construction maintenance.
• Proven negotiation and leadership skills required.

Responsibilities

• Develop and maintain customer relationships effectively.
• Manage account maintenance and ensure service level agreements are met.
• Lead and mentor direct reports to achieve customer service excellence.

Skills

Service Management

Negotiation Skills

Leadership Skills

Interpersonal Skills

Education

Experience in Construction Management

Tools

Project Management Software

Job description

Fast-growing general contractor is seeking a highly motivated and competitive Accounts Manager for large real estate portfolio maintenance in the greater Pittsburgh area.

The Accounts Manager has a specific delivery responsibility to the company for the quality, schedule, profitability, and client satisfaction of assigned customer relationships and projects, including development of staff and expectations. The incumbent is primarily responsible for the Customer Experience, team leadership, ensuring the development and performance of direct reports in daily operations, and effective planning, coordination, and on-time execution of work. He or she will verify all work is within service line agreements and budget and attains or exceeds project profit goals while promoting and enhancing client relationships.

Position is full-time, year-round work. Overtime is available. Generous compensation for the right candidate. Salaries start at $28 to $35 based on skill level and experience. Send work history or resume for interview.

Qualifications

• 3-5 years of progressive service management experience, preferably in construction maintenance or in the construction industry.
• Prior experience directing cross-functional teams engaged in similar multi-site/customer projects.
• Proven negotiation skills.
• Exceptional social/interpersonal and leadership skills
• Must be available Mon-Fri between 8AM and 5PM, as well as answer calls or emails before and after typical work hours and on weekends (50+ hour weeks), if necessary
• Valid driver’s license
• Must pass drug test, motor vehicle record check and criminal background check

Benefits

• Supportive & Friendly Culture
• Manage national accounts
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• 401k with Employer Contribution
• Generous Paid Time Off program
• Paid holidays
• Company Vehicle
• Paid maternity and paternity leave
• Career growth opportunities and career mapping
• Per diems available when traveling

Job Responsibilities

• Own, maintain, develop and expand the customer relationships.
• Program set up including pricing/service line agreements/etc.
• Validating and setting service scope, goals, and objectives, margins and budgets.
• Planning and executing service timelines, responsibilities and service level agreements (SLA’s). Holding yourself and your team accountable for results.
• Managing the business side of account maintenance
• Monitoring and managing forecast and AOP (accuracy)
• Monitoring and managing inventory
• Monitoring and managing open work orders
• Monitoring and managing accounts receivable including accurate billing
• Monitoring and managing customer deliverables
• Monitoring and managing aging orders including distribution of workload to ensure all are working to the customer goal. This may include rebalancing the work order load across all team members to support the team.
• Demonstrated ability to proficiently perform all the functions and responsibilities of direct reports.
• Managing Customer/SM/VM escalations including training others to solve problems
• Ensuring that maintenance and repairs, and related services are permitted, customer and landlord approved, manufactured, and installed on schedule to meet or exceed the customer expectations. As important, make sure the customer knows what is being done. Communication is essential.
• Responsible for the performance management process including selection, hiring, development, terminations and merit reviews for all team members. Delegating tasks and validating correct and on time deliverable.
• Responsible for creating a customer service culture of exceeding customer requirements and expectations.
• Mentoring and development of all direct reports, helping them to learn and achieve the end goal of customer service excellence. This includes holding them accountable for deliverables, and performance.
• Quarterly Business Reviews/Value Proposition on each account to track growth, service line agreements and deliverables.
• Manage a minimum of $1.5M in annual revenue.

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place