Account Manager Small Employer -Senior

Intermountain Healthcare; United States; Remote; Full time

Job summary

A leading healthcare organization seeks an SE/Ind Account Manager to build relationships with brokers and manage renewals for small employer and individual clients. The role includes negotiating contracts, understanding health insurance products, and providing exceptional service to enhance client satisfaction while traveling extensively to meet brokers and clients in the Salt Lake City area.

Benefits

Generous benefits package

Opportunities for professional growth and development

Qualifications

• Bachelor's degree or 4 years of relevant experience required.
• 5+ years of sales or healthcare industry experience.
• Effective communication skills, strong knowledge of health insurance.

Responsibilities

• Liaison for 400+ Brokers/Consultants/Agencies managing 2,400 Small Employer groups.
• Responsible for processing renewals and liaising with Underwriting.
• Conduct formal presentations to explain benefits to small employer groups.

Skills

Business Marketing

Sales

Strategic Planning

Billing

Customer Service

Education

Bachelor's degree

Four years of experience in customer service, sales, marketing, or communications

Five years of sales or health care industry experience

Job description

Job Description:

Builds relationships and works closely with Brokers to help drive selling and renewing commercial Small Employer and Individual business for Select Health. Manages account activities and coordinates the re-enrollment of existing groups in addition to the enrollment of new groups. Works closely with the managers and technical support personnel of other departments to facilitate quick and efficient problem resolution.

This position requires the candidate to reside in the Salt Lake City, UT area.

Essential Functions

The SE/Ind Account Manager is generally responsible for the following:
Is the Select Health liaison for approximately 400 or more assigned Brokers/Consultants/Agencies and their Small Employer and Individual clients.

Responsible for the annual renewal of approximately 2,400 Small Employer groups/25,000-30,000 members.

Manages the new and renewal process for assigned Brokers for all Small Employer and Individual products (health, dental, etc.) throughout the year. This includes responsibility for the timely renewal of Small Employer groups. For new and renewing business, acts as liaison between Broker and Underwriting Department to review the information, risks, plan design, competition, and rates to accurately convey information to the decision-makers within the client organization. Maintains an excellent understanding of all dimensions of Select Health in order to accurately relay information. This includes all aspects of the Small Employer and Individual plans including but not limited to Broker Exchange. Presents proposals and negotiates agreements with existing and prospective clients. Exercises exceptional sales and negotiating skills, both with Brokers and clients. Works with brokers to meet customer needs for information and problem resolution. Serves as a sales and technical information resource to brokers for both the Small Employer and Individual products. Understands and effectively communicates information to clients and brokers. Identifies problems and solutions to management related to benefit designs, provider relations, financial / billing, enrollment, compliance, and other employer concerns. Works closely with Marketing to communicate latest market trends. Conveys relevant market information and works with them on any updates to plans and products to ensure Select Health’s competitive edge. Prepares and conducts formal presentations to explain comprehensive medical and dental benefits to small employer groups. Travels extensively and spends significant time at employer and broker locations to educate and provide superior service to client groups, strengthen relationships, and heighten the visibility of Select Health. Creates customer satisfaction and loyalty through the judicious and skilled application of Sales Competencies in all interactions with external and internal customers and collaborators.

Skills

Business Marketing Sales Strategic Planning Design Contracts Sales Process Billing Customer Service Office Administration

Qualifications

Minimum Qualifications

Bachelor's degree. Education must be obtained through an accredited institution. Degree will be verified.
- or -
Four years of experience in customer service, sales, marketing, or communications,
- and -
Five years of sales or health care industry experience.

Preferred Qualifications

CO, Utah or Idaho Resident Producer License for Accident and Health. If incumbent does not have license, they must acquire licensure within six months of employment to remain in the job. Individuals without the license will be paid below the entry rate of the position until the license is obtained.

Effective communication skills (both verbal and written).
- and -
Strong working knowledge of health insurance.
- and -
Ability to sell and manage the sales process.
- and -
Ability to handle duties and responsibilities with minimal supervision; display professionalism in judgment and decision-making.
- and -
Most work is done independently and may be done at the employer's place of business.

Physical Requirements

Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Physical Requirements:

Location:

Intermountain Health Intermountain Medical Center

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$40.02 - $63.03

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we usethe artificial intelligence ("AI") platform, HiredScore to improve your job application experience.HiredScore helps match your skills and experiences to the best jobs for you. WhileHiredScore assists in reviewing applications, all final decisions are made byIntermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.