Accounts & Field Services Manager

Castle Rental; Fayetteville (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Castle Rental in Fayetteville, AR is seeking an Accounts Manager who will oversee customer accounts and drive revenue while ensuring timely collections. Reporting to Store Manager, this exempt role covers field duties and coordination with the store team.

Responsibilities include maintaining up-to-date account statuses, training customers on payment habits, presenting the rental agreement, and performing deliveries, installs, pickups, and inventory control as needed to keep operations running

Responsibilities

• Maintains complete knowledge of the castle plan and customer rental agreement.
• Maintains current knowledge of the accounts status of all rental customers.
• Develops and trains customers diligently to achieve on time payment habits.
• Explains the rental agreement to the customer in some cases.
• Delivers, installs, and picks-up products to and from the customer's home as needed in a safe and damage free manner.
• Retrieves products from the homes of customers who choose not to renew the rental agreement.
• Documents and receives customers payment successfully in the field and store.
• Performs preventative maintenance on delivery vehicles to ensure top safe operating condition.
• Operates the delivery vehicle safely, following all laws, regulations, and company procedures.
• Cleans returned products.
• Assists the store manager in controlling inventory.
• Assists in receiving product into the store by following the proper inventory receiving and transfer procedures.
• Maintains records and documentation.
• Performs other related duties as needed.

Job description

Castle Rental in Fayetteville, AR is seeking an Accounts Manager who will oversee customer accounts and drive revenue while ensuring timely collections. Reporting to Store Manager, this exempt role covers field duties and coordination with the store team.

Responsibilities include maintaining up-to-date account statuses, training customers on payment habits, presenting the rental agreement, and performing deliveries, installs, pickups, and inventory control as needed to keep operations running