Accounts Director, Food Innovation & Client Growth

Chew; Boston (MA); On-site; USD 110,000 - 170,000; Full time

Job summary

Chew CPG Inc. in Boston seeks an Account Director to manage client accounts, ensuring delivery of statements of work on time and within budget. You will collaborate with R&D, QA, and project managers to translate briefs into measurable success criteria and pricing structures.

The role requires 7–10 years in client service within the CPG or related fields, plus hands-on food development experience and strong communication skills. On-site Boston location; full-time or contract-to-full-time.

Qualifications

• 7 to 10 years in client service at a CPG company, agency, co-manufacturer or product development consultancy.
• Hands-on experience in food and beverage product development, working directly with R&D.
• Knowledge of formulation, scale-up and co-manufacturing to brief food scientists and discuss feasibility and cost.
• Track record of writing SOWs, pricing projects and maintaining scope.
• Highly organized and capable of detailed independent work.
• Strong written communication and presentation skills.

Responsibilities

• Lead client kickoffs, status meetings and stage gate reviews with agendas and 24-hour recaps.
• Turn client briefs into measurable success criteria covering objective, consumer, cost targets, claims and timing.
• Write SOWs with deliverables, timelines, assumptions, exclusions and pricing; set hours, margins and payments with Finance.
• Brief R&D, track sample requests and approve shipments to clients.
• Obtain written sign-off at every gate before moving to the next stage.
• Log out-of-scope requests and secure change orders; confirm PO before starting work.
• Track budget vs. actuals weekly and flag overruns early.
• Host client visits, tastings and pilot plant sessions.
• Start renewal conversations 90 days before contract ends and develop follow-on proposals.
• Support new business pitches, case studies and industry events.

Skills

Client service leadership

Food & beverage development

Formulation knowledge

SOW writing & pricing

Organization & detail work

Written & presentation skills

Education

Bachelor’s degree

Job description

Chew CPG Inc. in Boston seeks an Account Director to manage client accounts, ensuring delivery of statements of work on time and within budget. You will collaborate with R&D, QA, and project managers to translate briefs into measurable success criteria and pricing structures.

The role requires 7–10 years in client service within the CPG or related fields, plus hands-on food development experience and strong communication skills. On-site Boston location; full-time or contract-to-full-time.