Accounts & Customer Specialist

AAA Fire Protection, Inc.; Seattle (WA); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401K Retirement Plan with Company 401K

8 paid holidays off per year

Paid Time Off (PTO)

Life Insurance

Employee Assistant Program

Short- and Long-Term Disability

Bonus potential

Job summary

AAA Fire Protection, Inc. is seeking a customer accounts representative to manage outstanding balances while delivering exceptional service.

The role blends communication skills with effective collection strategies to maintain cash flow, resolve billing issues, and support positive customer relationships. You will contact customers, process payments, negotiate plans, document interactions, and collaborate with accounting.

Qualifications

• High School Diploma or GED required; college coursework in accounting or accounting degree preferred.
• 1-3 years of experience in customer service, collections, accounts receivable, or general accounting preferred.

Responsibilities

• Proactively reach out to customers to discuss outstanding balances and encourage timely payment.
• Follow up on delinquent accounts via phone, email, and written correspondence.
• Process and post customer payments, including credit card and ACH.
• Address billing inquiries and resolve payment concerns.
• Investigate and resolve billing discrepancies with internal teams.
• Negotiate payment arrangements and establish payment plans when appropriate.
• Document all collection efforts and account updates accurately.
• Review aging reports to prioritize outreach.
• Coordinate with third-party collection agencies when escalation is necessary.
• Use ERP systems to track accounts receivable activity.

Skills

Customer service

Collections

Accounts receivable

General accounting

Excel proficiency

Communication skills

Education

High School Diploma or GED

Accounting coursework / Accounting degree preferred

Tools

Microsoft Excel

ERP systems

Job description

Description

Position Overview

We are looking for someone to be responsible for managing customer accounts with outstanding balances while delivering exceptional customer service. This role blends strong communication skills with effective collection strategies to maintain healthy cash flow, resolve billing issues, and support positive customer relationships. There is the opportunity for receiving a bonus and working hybrid after being fully trained.

Key Responsibilities

• Proactively reach out to customers-both individuals and businesses to discuss outstanding balances, provide account updates, and encourage timely payment in a professional, service-focused manner.
• Conduct consistent follow-up on delinquent accounts through phone calls, emails, and written correspondence, ensuring all interactions reflect a courteous and solutions-oriented approach.
• Process and post customer payments, including credit card transactions, ACH payments, and other remittances, with accuracy and attention to detail.
• Deliver high-quality customer service by addressing billing inquiries, resolving payment concerns, and guiding customers through account issues with patience and clarity.
• Investigate and resolve billing discrepancies by collaborating with internal teams such as accounting, operations, and billing to ensure customer satisfaction and accurate account resolution.
• Negotiate payment arrangements and establish payment plans when appropriate, balancing customer needs with company guidelines.
• Maintain detailed, accurate, and timely documentation of all collection efforts, customer communications, and account updates.
• Review and monitor aging reports to prioritize outreach and collection activities based on account status and risk.
• Coordinate with third-party collection agencies when escalation is necessary, ensuring a smooth and professional transition.
• Utilize accounting and ERP systems to track, manage, and report on accounts receivable activity.
• Support cash application processes, including posting credit card deposits and ACH payments.
• Identify opportunities to improve customer service, streamline collection processes, and enhance overall receivables efficiency.
• Perform additional duties and special projects as assigned.

Benefits

• Medical, Dental and Vision coverage, including some plans that are 100% employer paid
• 401K Retirement Plan with Company match
• 8 paid holidays off per year
• Paid Time Off (PTO) Plan
• Life Insurance
• Employee Assistant Program
• Company Paid Short- and Long-Term Disability Insurance
• $25.00 - $32.00 per hour, depending on experience

Requirements

• High School Diploma or GED required; college-level coursework in accounting or an Accounting degree preferred.
• 1-3 years of experience in customer service, collections, accounts receivable, or general accounting preferred.
• Basic to intermediate computer skills, including proficiency in Microsoft Office (especially Excel) and accounting software systems.
• Strong mathematical and analytical skills with attention to detail and accuracy.
• Effective verbal and written communication skills, with strong grammar, spelling, and proofreading abilities.
• Ability to handle sensitive conversations professionally and maintain positive customer relationships.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Self-motivated with the ability to work independently and take initiative.
• Demonstrated sound judgment, problem-solving skills, and attention to detail.
• Flexibility and adaptability in a fast-paced environment.
• Ability to anticipate work needs and follow through with minimal supervision.