Accounting Support Specialist II (Remote)

California FAIR Plan Association; Los Angeles (CA); Remote; USD 42,000 - 62,000; Full time

Job summary

The California FAIR Plan Association is seeking an Accounting Support Specialist to research, audit, and resolve premium billing inquiries. You will ensure accurate processing of premium receipts, disbursements, and policy premium details while delivering high-quality customer service.

Key duties include auditing billing accounts, investigating unidentified or suspense items, performing calculations, and supporting internal and external audits.

Qualifications

• High School Diploma required.
• Accounting course preferred.
• 1 to 3 years accounting work experience required.
• Exceptional typing and 10key by touch skills required.
• Excellent oral and written communication.
• Intermediate Excel and Word skills.

Responsibilities

• Investigate, audit, and resolve inquiries from customers, including policy status and payment remittances.
• Research, review and process unidentified/suspense/exception premium receipts.
• Review, audit and authorize premium disbursements timely.
• Manage sorting, prioritizing processing and recording premiums receipts received in house timely and accurately.
• Prepare correction entries for keying errors due to payment misapplication and bank errors.
• Assist in completing moderately complex calculations, auditing premium and billing account analysis.
• Assist with fulfilling internal and external audit requests.
• Create and track pending items (i.e. unidentified, suspense, exception items).
• Maintain proper documentation and filing of supporting documents.
• Perform OFAC clearance and Premium Collections follow-up and resolution.

Skills

Typing by touch

Excellent communication

Excel skills

Education

High School Diploma

Accounting course

Tools

Excel

Word

Job description

POSITION SUMMARY
The Accounting Support Specialist is responsible for researching, investigating, auditing, and resolving inquiries related to premium billing, payment application, and other billing-related matters. This role ensures the accurate and timely processing of premium billing, receipts, disbursements, and overall policy premium details, while maintaining a high level of customer service.

PRINCIPAL DUTIES & RESPONSIBILITIES
• Investigate, audit, and resolve inquiries from customers, including policy status, payment remittances, return premiums/disbursements, cancellations, and reinstatements.
• Research, review and process unidentified/suspense/exception premium receipts.
• Review, audit and authorize premium disbursements timely.
• Manage sorting, prioritizing processing and recording premiums receipts received in house timely and accurately
• Prepare correction entries for keying errors due to payment misapplication and bank errors.
• Assist in completing moderately complex calculations, auditing premium and billing account analysis.
• Assist with fulfilling internal and external audit requests.
• Create and track pending items (i.e. unidentified, suspense, exception items).
• Maintain proper documentation and filing of supporting documents.
• Perform OFAC clearance and Premium Collections follow-up and resolution.

SPECIFIC DUTIES & RESPONSIBILITIES
• Prepare moderately complex calculations, auditing of billing accounts and analysis.
• Analyze pending items (i.e. unidentified, suspense, exception items).
• Assist with ensuring that billing documents accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations.
• Monitor that billing processes are executed timely and accurately.
• Perform premium billing audits to validate accuracy, detect discrepancies, and support system stability and financial integrity.

EDUCATION AND EXPERIENCE
• High School Diploma required.
• Accounting course preferred.
• 1 to 3 years accounting work experience required
• Exceptional typing and 10key by touch skills required.
• Excellent oral and written communication.
• Intermediate Excel and Word skills.