Senior Utility Accounts Manager — Rural Co-ops IT Solutions

National-Information-Solutions-Cooperative-

Lake Saint Louis (MO)

On-site

USD 90,000 - 130,000

Full time

11 days ago

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Job summary

National Information Solutions Cooperative (NISC) is seeking an Account Manager for Utility Accounts to manage relationships with Members across Iowa, Wisconsin, and Michigan. The role involves proactive communication, on-site visits, and ensuring satisfaction through training and support.

The candidate will maintain records in Salesforce and related platforms while staying informed about NISC solutions. The position reports to the Team Lead, Account Management and requires extensive travel to

Qualifications

10+ years of account management or related experience.
Exceptional customer relationship management skills.
Ability to interact with executives and industry reps at all levels.
Knowledge of rural electric cooperatives, municipal utilities, and rural broadband.
Experience with Salesforce, Service Now, and Office 365.

Responsibilities

Proactively communicate requirements to Members in the assigned territory.
Develop and maintain strong relationships with Members/Customers.
Regularly visit Member sites in territory with on-site engagements.
Resolve issues and ensure satisfaction through proactive support or training.
Maintain accurate records of interactions, proposals and negotiations in Salesforce/Service Now/Office 365.