Construction Accounting Specialist

JobTread Software; Dallas (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Flexible schedule

Weekly team lunches

Casual dress code

Job summary

A software development company in Dallas is seeking a skilled Accounting Support Specialist. This role involves handling customer questions regarding accounting and QuickBooks integration, creating knowledge resources, and supporting construction businesses in their accounting processes. The ideal candidate should have a Bachelor’s degree in Accounting and proficiency in QuickBooks Online, along with strong communication and problem-solving skills. This is a full-time on-location position with opportunities for growth in a collaborative environment.

Qualifications

• Experience in customer support within construction sector is preferred.
• Ability to explain accounting concepts clearly to diverse audiences.
• Experience in training or creating training content.

Responsibilities

• Handle accounting-related support cases and provide clear next steps.
• Create and maintain high-quality help-desk articles and guides.
• Host virtual office hours to assist customers with common inquiries.

Skills

QuickBooks Online proficiency

Strong written communication skills

Organizational skills

Problem-solving abilities

Education

Bachelor's degree in Accounting

Tools

QuickBooks

Job description

JobTread Software

Accounting Support Specialist

Full Time

On Location in Dallas, Texas

Base Salary + $15K Bonus potential

Job Summary

JobTread is seeking a skilled, customer-focused accounting professional to join our Support team as an Accounting Support Specialist. In this role, you'll serve as the go-to resource for accounting and QuickBooks-related questions from our customers, especially related to the JobTread + QuickBooks Online integration.

Beyond 1:1 support, you'll help educate and train the customers by creating knowledge-based content, short videos, and internal training resources.

This is an ideal role for someone who can solve problems, communicate clearly with accountants and non-accountants, and is excited to partner with our Product, Customer Success, and Support teams to improve the customer experience.

Responsibilities

• Handle support cases related to JobTread's accounting and job costing-related workflows as well as the JobTread + QuickBooks Online integration
• Diagnose issues by reviewing customer configuration, mapping, sync behavior, and workflow setup; identify root causes and provide clear next steps.
• Support customers with accounting-related use cases (e.g., payments, deposits, change orders, cost tracking, job profitability, reconciliation-friendly workflows).
• Translate accounting concepts into practical guidance for construction business owners with varying levels of bookkeeping knowledge.
• Host recurring virtual "office hours" with customers to help answer common questions.
• Create and maintain high-quality help-desk articles, troubleshooting guides, and short instructional videos related to accounting workflows and the QuickBooks integration.
• Monitor and update the accounting-related knowledge base to keep content accurate, current, and easy to understand.
• Provide internal training and documentation to help better handle accounting-related questions as they arise.

Ideal Candidate Traits

• Bachelor's degree in Accounting (preferred)
• Prior experience supporting construction companies (in-house or as a service provider).
• Advanced working knowledge of QuickBooks Online, including setup, troubleshooting, and best-practices.
• QuickBooks ProAdvisor, bookkeeping certifications, or equivalent credentials are a plus.
• Comfort explaining accounting concepts in a clear, easy-to-understand manner.
• Training/content creation experience (help articles, videos, webinars, etc).
• Software experience, especially supporting an integration or workflow-heavy product.
• Strong written communication skills with ability to turn repeat questions into clear documentation customers can follow.
• Organized, efficient, and ability to manage multiple cases and priorities at once.
• Proactive problem-solver with a strong ownership mentality.
• Comfortable in a fast-paced, collaborative environment and adaptable to shifting priorities.

Perks

• Join a small, growing team as an early team member.
• Upward career mobility at a high-growth startup.
• Make an impact and advance your career development.
• Opportunity to become an innovator and solve real-world problems for construction.
• Creative and entrepreneurial working environment
• Work every day with successful, smart, and highly motivated people.
• Electronic standing/sitting desks with top of the line secondary monitors.
• Weekly Team Lunch, Happy Hours, and other team events.
• Casual dress code.
• Flexible schedule.

Benefits

• Dental, health, and vision insurance
• Paid training
• 401k plan + matching
• Vacation and other Paid Time Off
• Free access to an onsite workout facility

About JobTread

JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion.

Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread.

JobTread's mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd.

JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.