Accounting Supervisor

Harris County; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Harris County Tax Office is seeking a Branch Support Supervisor to lead daily branch balancing activity, review refunds, voids, deposits, and supporting documentation, ensuring accuracy and timeliness. You will supervise staff, monitor workload, resolve discrepancies, and assist customers by phone and email.

This role supports the Accounting Manager with training, controls, reporting, and continuous process improvements, while maintaining documentation and audits.

Qualifications

• Minimum one year of customer service experience in an office with heavy data entry.
• Proficiency in Microsoft Excel, Word and PowerPoint.
• Strong attendance and punctuality.

Responsibilities

• Reconcile assigned branch activity against bank deposits and supporting documentation.
• Oversee organization and separation of title-related paperwork for scanning and distribution.
• Provide direct leadership for the branch balancing function: set priorities, monitor workload, accuracy, timeliness, and service levels.

Skills

Team leadership

Process improvement

Data analysis

Customer service

Attention to detail

Education

High school diploma or equivalent

Bachelor's or Associates Degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

RTS data System/PeopleSoft

Job description

Position Description:

The Branch Support Supervisor is responsible for leading and overseeing daily branch balancing activities across the Harris County Tax Office, ensuring branch transactions are balanced accurately and timely. This position supervises staff responsible for reviewing branch activity, processing local refunds, voids, bank deposits, and supporting documentation; monitors workload and resolves discrepancies and escalated issues.

The role ensures required documentation is properly maintained and provides support to customers and branch staff via phone and email regarding all transactions. The Branch Support Supervisor also supports the Accounting Manager through staff development, cross‑training, internal controls, process improvement, reporting, and continuity of daily operations.

Branch Transaction & Deposit Reconciliation:

• Reconcile assigned branch activity by verifying registration, title, local refunds submissions received from branches, voids, and other branch transactions against bank deposits and supporting documentation; ensure discrepancies are identified, researched, resolved, or escalated

Branch Documentation & Records Management:

• Oversee organization and separation of title‑related paperwork received from branches for scanning and final distribution, ensuring documentation supports accurate and timely transaction verification.

Team Leadership & Performance Management:

• Provide direct leadership for the branch balancing function: set priorities; monitor workload, accuracy, timeliness, and service levels; coach employees; manage performance; and foster a collaborative, high‑performance culture aligned with departmental goals.

Exception Management & Branch Resolution:

• Monitor unresolved branch‑balancing items, identify recurring discrepancies, and coordinate with branches and other departments to ensure exceptions have clear ownership through resolution.

Process Improvement & Best Practices:

• Identify and lead process improvements that increase efficiency, accuracy, and internal controls for branch balancing; document workflows and best practices; and support technology or system enhancements.

Training & Employee Development:

• Ensure employees are properly trained and cross‑trained; maintain current job manuals and procedures; identify skill gaps; and develop employees for increased responsibility.

Cross-Functional Collaboration & Coverage:

• Collaborate with other managers to resolve issues, balance workload, and maintain continuity of critical operations; provide backup coverage for related functions so no critical process depends on a single employee or team. This role maintains reciprocal operational knowledge with the ACH & Returns Manager, sufficient to provide direct coverage of ACH & Returns functions during absences or periods of high volume.

Controls, Compliance & Audit Support:

• Maintain internal controls and compliance with applicable policies and statutory requirements; provide documentation, explanations, and operational support for internal and external audits related to branch balancing and deposit verification.

Leadership Partnership & Departmental Communication:

• Partner with fellow managers and senior leadership on KPIs, workload trends, staffing needs, policy changes, and department priorities; provide leadership input into process, policy, and technology decisions.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail]

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education:

High school diploma or equivalent from an accredited U.S. institution

Experience:

Minimum of one (1) year of customer service experience within an office environment with heavy data entry.

Proficiency in Microsoft Excel, Word and Power Point

Strong attendance and punctuality record

Knowledge, Skills, and Abilities:

• Strong reading comprehension and effective communication skills
• Professional demeanor and appearance always
• Basic Accounting Principles
• Ability to analyze and investigate.
• Knowledge of branch operations.
• RTS data System/People Soft
• Flexibility to work overtime without prior notice
• Attention to detail with the ability to identify errors in reports
• Capacity to learn and retain large volumes of information
• Ability to manage multiple tasks and prioritize effectively
• Receptive to direction and capable of working under supervision
• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

NOTE:

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. “See Resume” will not be accepted for qualifications.

Education & Experience:

• Minimum of one (3) year of experience in accounting or finance.
• Bachelors or Associates Degree

Work Environment:

• Work is performed primarily in an office setting subject to frequent interruptions, with extensive work at a computer workstation and site visits to various Tax Offices, Harris County, and community facilities, both outdoors and indoors.
• Flexibility to work evening and weekend hours and occasional overnight travel to conferences and training sessions is required.

Physical Demands:

• This role is a standard office role that requires remaining stationary for long periods of time. At times, boxes or equipment must be transported weighing up to 30 lbs.

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.