A large, publicly traded company with a decentralized, multi-location operating model is seeking an experienced Director of Shared Services to lead a broad accounting operations organization. This position will oversee multiple transactional and accounting support functions, while partnering closely with Finance, Accounting, Operations, Technology, and field leadership.
The organization is looking for someone who can do more than maintain existing processes. The ideal candidate will bring a continuous-improvement mindset, establish meaningful performance metrics, develop leaders, and identify opportunities to standardize, automate, and improve how the organization operates.
Position Highlights:
- High visibility role reporting to CFO.
- Opportunity to manage and develop a team of experienced functional leaders.
- Meaningful opportunity to modernize and improve existing processes.
- Competitive base + 20% bonus.
Key Responsibilities:
- Lead a broad finance and accounting operations organization supporting both corporate and field-based teams - this includes AP, Payroll, Billing and AR, Cash Management and Accounting Services.
- Oversee multiple functional areas across transactional accounting and financial operations.
- Manage through functional leaders and managers, providing direction, coaching, accountability, and organizational development.
- Establish clear performance expectations and KPIs to measure service levels, efficiency, accuracy, and overall team performance.
- Evaluate existing processes and identify opportunities to improve efficiency, consistency, controls, and scalability.
- Lead initiatives involving process redesign, standardization, automation, and systems improvement.
- Partner with Accounting and Finance leadership to support an effective month-end close and accurate financial reporting.
- Work cross-functionally with Operations, IT, Finance, Accounting, and other business leaders to resolve issues and implement improvements.
- Develop and maintain appropriate processes and internal controls across areas of responsibility.
- Identify operational bottlenecks and drive solutions through implementation rather than simply making recommendations.
- Provide leadership and structure within a complex, decentralized organization with multiple locations and stakeholders.
- Serve as a strategic partner to senior finance leadership while remaining hands-on enough to understand the underlying processes and challenges.
- Develop the next level of leadership by providing coaching, feedback, and opportunities for professional growth.
- Promote accountability and a culture of continuous improvement across the organization.
The successful candidate does not need to have owned every function listed above. The key is demonstrated experience leading multiple operational functions and managing through other leaders.
What We're Looking For:
- 15+ years of experience in finance operations, accounting operations, business processes, systems, or a related area.
- Bachelor's degree in Accounting, Finance, Business, or a related field.
- Significant people-management experience, ideally with experience leading through managers.
- Strong foundation in accounting and financial operations.
- Demonstrated success leading process improvement or transformation initiatives.
- Experience developing and implementing KPIs or other performance-management metrics.
- Strong understanding of business processes, systems, controls, and operational workflows.
- Ability to identify inefficiencies and take ownership of solutions from concept through implementation.
- Strong problem-solving and decision-making skills.
- Excellent communication and relationship-building abilities.
- Ability to work independently and make sound decisions in a complex environment.
- Comfortable partnering with senior leadership and influencing stakeholders across multiple functions.
- Demonstrated ability to develop people and hold teams accountable for results.
Preferred Experience:
- Shared Services leadership
- Finance or Accounting Operations
- Public company environment
- Large, decentralized organizations
- Multi-location or field-based operations
- Accounts Payable, Payroll, Billing/AR, Cash Management, or Accounting Services
- Financial systems implementation or optimization
- Automation and process transformation
- Corporate accounting and month-end close
- Retail, logistics, distribution, manufacturing, or other operationally complex environments