Accounting Clerk IV- Child Resources

Harnett County, NC; Lillington (NC); On-site; USD 35,000 - 42,000; Full time

Job summary

Harnett County, NC is seeking an administrative support specialist for the Child Care Unit. The role handles incoming calls, assists caseworkers, maintains the waitlist, processes forms, and scans documents to ensure timely service delivery.

The position requires confidentiality, accuracy, and courtesy in all interactions with clients and staff. Responsibilities include transferring cases, managing mail flow, and supporting daily operations to meet agency needs.

Qualifications

• Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.
• Knowledge of office procedures and ability to maintain records and confidentiality.
• Ability to communicate clearly and handle inquiries from the public.

Responsibilities

• Answer incoming calls from customers and route to the appropriate caseworker.
• Assist in transferring cases within the county.
• Maintain the child care subsidy waiting list and update records.
• Send out forms, letters and responses as needed.
• Assist with filing, mail processing and scanning of documents.

Skills

Office procedures

Spelling & punctuation

Proofreading

Record keeping

Mathematics

Guidelines adherence

Office equipment handling

Customer service

Communication routing

Information gathering

Data balancing

Team coordination

Education

High school diploma

Job description

This position carries administrative responsibilities for the Child Care Unit. Employees perform a variety of office and/or technical tasks to accomplish the specialized processing of information, returning phone calls, scanning documents, mailing applications and updating records. This position maintains the child care waiting list when in place. This employee is the first contact for inquiries for child care assistance. Employee serves during natural emergencies in County Emergency Management Shelter as needed and assigned. This position may also be required to perform any other duties assigned by the Supervisor, Program Manager or Director in order to meet the agency needs.

Hiring Salary: $38,532.00

Responsibilities and Duties:

• This employee handles incoming calls from customers and direct the calls to the appropriate caseworker. It is essential this employee display an excellent working relationship with management, coworkers and customers. Interaction is necessary to gather information needed to process eligibility accurately. This position may have to assist the Child Care directors with under or over payments.
• This employee is responsible for assisting with various functions in the Child Care Unit to assist caseworkers. This worker will assist in transferring of cases in or out of the county.
• This position is responsible for knowledge of the system and procedures is essential as well as accuracy and confidentiality. This worker maintains the child care subsidy waiting list.
• This position is responsible for sending out forms, letters and responses when necessary.
• This position assist with maintaining files as needed. Responsible for assisting daily in processing and scanning incoming and outgoing mail as needed. This employee may be required to perform other duties as assigned to ensure services are provided timely.

Knowledge, Skills, and Abilities:

General knowledge of office or work unit procedures, methods and practices. General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; ability to proofread. General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment. Ability to learn and apply a variety of guidelines. Ability to use a variety of office equipment. Ability to work with people with courtesy and tact. Ability to screen communications based on predetermined guidelines to independently respond or route inquiries. Ability to record and compile information based on general guidelines. Ability to gather and give information and instructions regarding the work process or procedures. Ability to balance and reconcile figures. May require ability to coordinate work of other support staff, student workers or volunteers. Ability to learn to use specialized office equipment.

Education/Certification:

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

Work Environment/Location/Physical Demands:

Employees at this level independently perform a moderate variety of tasks within specific work guidelines. The majority of time is spent performing tasks in support of a work process or processes or a program involving the selection from among alternative actions within specific procedural and operational guidelines. Work requires general knowledge of office practices and procedures to review, verify, complete, record, and/or balance records, reports and figures. Duties within the public contact function involve interaction with clients, other employees and the public to gather, relay and explain information to establish and update records or to determine eligibility for services. Employees usually function independently within defined guidelines. Matters requiring additional interpretation are referred to the immediate supervisor. Employees may coordinate the work of staff.