Accounting Clerk

Randstad USA; Glen Allen (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

Randstad USA is seeking a Travel Accounting Clerk to support accounts receivable activities within the Travel Business segment. The role handles daily refunds, open receivables, and customer refunds, with a focus on accurate processing of daily redemptions and timely resolution of exceptions.

The position requires 2 years of experience in billing, AP or AR, strong Excel skills (Pivot Tables, VLOOKUP), and solid customer service abilities.

Qualifications

• 2 years of experience in billing, AP or AR.
• 2+ years of customer service experience.
• Proficient in Excel, Pivot Tables and VLOOKUPs.
• Detail oriented with strong data handling.

Responsibilities

• Process daily refunds and review service center tickets for accurate daily redemptions.
• Resolve exceptions/errors in a timely manner.
• Assist in monitoring open receivables and support tickets to meet KPIs.
• Perform weekly/monthly reconciliations and invoice reviews.
• Generate client reports for internal and external stakeholders.
• Maintain updated process documents and participate in special projects as needed.

Skills

Customer service

Attention to detail

Data analysis

Communication

Problem solving

Organizational skills

Adaptability

Tools

Excel

Pivot Tables

VLOOKUP

Job description

Duration

Contract with the intent to hire based on performance (9 month initial timeframe)

Compensation

$20/hr

The Travel Accounting Clerk is responsible for handling all correspondence related to Accounts Receivable accounting functions within the Travel Business segment. This position requires interaction with some or all the following: internal fulfillment resources and help desk agents. Daily, person will be responsible for clearing high volume support center tickets, open receivables, and customer refunds.

Essential Functions and Responsibilities:

• Support processing of daily refunds, review daily service center tickets, email correspondence from internal and external customers to ensure accurate processing of daily redemptions. All exceptions/errors must be resolved timely.
• 2 years of experience in a detail oriented work environment preferably either Billing, AP or AR
• Assist in monitoring and researching open receivables and support tickets in order to meet key performance metrics.
• Assist with performing weekly and monthly reconciliation and invoice review. This includes the generation of departmental reporting used for billing and reconciliation.
• Prepare and generate the appropriate client reports for internal and external individuals in an accurate and timely manner.
• At least 2 year of customer service experience.
• Ability to manage large data elements in an organized and timely manner.
• Ability to navigate and multi-task between various systems and processes to more efficiently reconcile transactions.
• Attend training classes for the launch of new programs and/or recurring training. The expected result is to retain this information to effectively service customers.
• Maintain updated process documents
• Work on special project as required

Knowledge, Skills and Abilities:

• Proficiency in Excel and Microsoft Office products (i.e. Pivot Tables and VLOOKUPs)
• Possess effective communication skills, both verbal and written.
• Demonstrated problem solving skills & strong mathematical skills.
• Enthusiastic/Motivated individual
• Must be able to adapt to new and different computer programs and software to enable efficient data gathering and analysis
• Ability to research, compile, analyze and interpret data
• Good written, verbal communication and collaborative skills
• Strong organizational and communicational skills, detail oriented