AVP Branch Manager

First Financial Bank; Bee Cave (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

First Financial Bank in Bee Cave, Texas seeks an experienced Retail Office Manager to lead daily operations, including tellers, new accounts, and customer service, while training lobby staff to deliver friendly, professional service.

The role requires supervising at least five staff, a strong retail banking background, and flexibility for extended or weekend hours as business demands.

Qualifications

• Six years of retail banking experience with two in management.
• Four-year college degree in business/finance preferred.
• Strong math, analytical, and leadership skills.
• Excellent communication and customer service abilities.

Responsibilities

• Oversee Office Retail Operations including New Accounts, Tellers, and Customer Service.
• Hire, coach, and supervise retail staff of at least five employees.
• Promote sales culture and ensure compliance with bank policies.
• Travel for training to Abilene or other regions as required.
• Support flexible hours including weekends/holidays as needed.

Skills

Leadership

Customer service

Communication

Sales

Staff supervision

Education

Bachelor's degree in business/finance

Job description

Address We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location: Bee Cave, Texas, United States

SCOPE/CONTACTS:

Responsible for the fulfillment of all Bank policies and regulations as they apply to the Retail Operations Division, specifically Tellers, Safe Deposit and New Accounts. Responsible for the overall training of lobby and/or motor-bank personnel to assure friendly, eager, professional, and capable customer service. Responsible for positively motivating and ensuring that the sales culture of the bank will be enhanced by all retail personnel. Daily contact with customers, potential customers, officers, and employees.

ESSENTIAL FUNCTIONS:

General supervision of all Office Retail Operations, i.e., New Accounts, Certificates of Deposit, Tellers, Collections, Safe Deposit, Bookkeeping inquiries, and Customer Service. Incumbent is expected to hire, track, and coach, counsel, and support retail staff in all phases of sales, customer service and work detail. Incumbent may be assigned to the officer call program. Actively participate in the sales and service culture, support the values of the organization, and follow established Bank policies and procedures. Periodic travel to Abilene or other Bank Regions for training is required. Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

MINIMUM QUALIFICATIONS:

• Six years of retail banking experience, two of which must be in management, either in banking or another retail environment is required.
• A four-year college degree in business/finance is a competitive advantage.
• Basic math proficiency and aptitude.
• Demonstrated academic record of achievement in social and leadership skills.
• Demonstrate aptitude to handle sensitive operational transaction and customer relationships.
• Professional appearance & demeanor.
• Demonstrate strong social skills.
• Excellent communication skills & a self-starter mentality.
• Ability to adjust to flexible hours and ability to sell products and services.
• Will supervise staff of at least five employees and daily operations.
• Thorough knowledge of negotiable instruments is strongly desired.
• Must be able to work flexible hours and/or extended hours as business requires.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

What Makes Us Unique?

You. Since 1890, First Financial has been serving the financial needs of customers in every neighborhood, just like yours. Not just through good times, but during difficult years too. We survived the Great Depression, the collapse of the Texas economy in the 1980s, and the Great Recession. Throughout it all, we remain a place of stability and trust for our customers. While other banks have come and gone, First Financial continues to grow through acquisitions, new branches, and the expansion of our services. It goes without saying, First Financial is not your everyday bank. Our “One Bank, Multiple Regions” concept combines the best of “Big Bank” customer benefits with the local decision making and involvement of a community bank. The Company includes multiple banking regions with 79 convenient locations throughout Texas, and we offer convenient banking options with a local, personal touch. And because we’re one bank, you can visit any of our locations and receive the same friendly service. Much of our success comes from the lifelong relationships we’ve built with people just like you. Providing excellent customer service and education is the focus of everything we do. Our customer education includes training to understand how to improve credit, apply for a home loan, and utilize our products and services. Every day we’re here to help you make sound financial decisions. And don’t be surprised if you step through the door and see a familiar face. Many of our employees are leaders in the community. After all, being involved with the community is an important part of who we are. Discover for yourself how at First Financial, it’s You First.