Account Technologist IV

Applied Materials; Santa Clara (CA); On-site; USD 147,000 - 202,500; Full time

Benefits offered by this job

Comprehensive benefits package

Participation in bonus programs

Stock award program

Job summary

Applied Materials in Santa Clara, CA is seeking a professional to manage product applications and enhance customer satisfaction. You will play a key role in developing cutting-edge technologies and resolving complex issues while providing customer support.

This position requires a technical expert dedicated to guiding technology development and improving product strategies. Candidates should be ready to work in a full time role with potential travel up to 20%.

Qualifications

• Demonstrated expertise in specialized discipline or field.
• Ability to lead functional teams and manage projects.
• Experience in interpreting business challenges and improving processes.

Responsibilities

• Manage product application performance to drive customer satisfaction.
• Guide technology development and integrate customer requirements.
• Resolve field process issues using troubleshooting methods.
• Lead positioning of new technologies to customers with presentations.
• Participate in defining product strategy and providing feedback.

Skills

Complex problem-solving

Analytical skills

Technical communication

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $147,000.00 - $202,500.00

Location: Santa Clara, CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Key Responsibilities

• Focused on business success from the technology standpoint by managing install base and new product application performance to drive customer satisfaction and identify business risks.
• Manage definition and implementation of processes and applications to meet current and future customer requirements for productivity and leading‑edge technology.
• As customer technology expert for at least one class of processes, guide technology development and transfer; integrate customer technology requirements into the internal product roadmap.
• Resolve complex field process issues utilizing systematic troubleshooting methodology; create a mechanism to communicate issues and track progress.
• Use statistical techniques such as DOEs to determine root cause and action plans; communicate learnings to the rest of the world to strengthen product packages.
• Responsible for customer demos, including defining demo conditions, wafer processing, and analyzing results.
• Assist account teams in managing customer accounts to enhance satisfaction and increase AMAT’s product and technical reputation.
• Work with business unit in technology development and transfer to customers, including customized process development; plan unit process sequence based on customer requirements; negotiate process specifications with customers; deliver solution meeting specification.
• Lead positioning of new technologies to customers using technical information from divisions; form strategic partnerships to evaluate emerging technologies and oversee joint development or beta‑site testing; deliver management‑level presentations.
• Participate in defining product strategy, identifying gaps; provide feedback on process and hardware improvements to meet customer roadmap requirements.
• Keep abreast of new developments that directly impact unit processes; publish in conferences and journals.

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field.

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services.

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies.

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 20% of the Time
• Relocation Eligible: No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.