Implant Account Technologist

Applied Materials; Gloucester (MA); On-site; USD 148,000 - 203,500; Full time

Benefits offered by this job

Comprehensive benefits package

Relocation support

Bonus and stock award program

Job summary

A global leader in material engineering is seeking a full-time technical expert to lead technology transfer and customer engagement in Gloucester, MA. The successful candidate will enhance customer satisfaction while driving innovative solutions across complex projects. Responsibilities include resolving field process issues and communicating strategic positions with customers. A supportive work culture and competitive salary within the $148,000 - $203,500 range are offered, alongside relocation eligibility and a comprehensive benefits package.

Qualifications

• Regarded as the technical expert in their particular field.
• Demonstrates in-depth and/or breadth of expertise in own discipline.
• Leads projects with notable risk and complexity.

Responsibilities

• Develops and transfers technology to customers based on their requirements.
• Defines product strategy and identifies gaps.
• Leads customer engagements at development and manufacturing sites.
• Resolves complex field process issues.
• Manages customer satisfaction and enhances product reputation.

Skills

Technical expertise

Communication skills

Problem-solving skills

Project leadership

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $148,000.00 - $203,500.00

Location: Gloucester, MA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Works with business unit in technology development and transfer to customers including customized process development. Plans unit process sequence based on customer requirements. Negotiates process specifications and service offerings with customers. Takes ownership of delivering the required solution to the customers that meets specification.
• Serves as the customer expert across a broad range of products. Plays a key role in defining product strategy and identifying gaps. Provides feedback to business unit heads on process and hardware improvements to meet customer roadmap requirements.
• Takes the lead in positioning new technologies to customers utilizing technical information from division. Interfaces with customers at key development and manufacturing sites to form strategic partnerships to evaluate new and emerging technologies and oversees joint development activities or beta‑site testing programs. Makes executive level presentations.
• Resolves significantly complex field process issues ensuring systematic troubleshooting methodology generally involving multiple processes. Creates a mechanism to communicate issues, track progress and pull resources from multiple BU's and/or functions. Uses sound statistical techniques and problem‑solving methodologies like DOEs (Design of Experiment) to quickly determine root cause and action plans. Communicates learnings from this portion to rest‑of‑world to strengthen the product packages.
• Provides oversight of customer demos, including defining demo conditions and analyzing results.
• Assists account teams in managing the customer account to enhance customer satisfaction and increase AMAT’s product and technical reputation.
• Keeps abreast of new developments in own and related technology groups. Participates in publishing in ET conferences and journals.

Functional Knowledge

• Regarded as the technical expert in their particular field
• Demonstrates in‑depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function

Business Expertise

• Anticipates business and regulatory issues; recommends product, process or service improvements

Leadership

• Leads projects with notable risk and complexity; develops the strategy for project execution

Problem Solving

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

Impact

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines

Interpersonal Skills

• Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 25% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.