Account Technologist III - (E3)

Applied Materials; Santa Clara (CA); On-site; USD 124,000 - 171,000; Full time

Benefits offered by this job

Bonus program

Stock awards program

Job summary

Applied Materials in Santa Clara, CA is seeking a technology-focused professional to drive customer success through install base and new product applications. You will define processes, coordinate demos, and align product roadmaps with customer requirements.

As the customer technology expert, you will use DOE and systematic troubleshooting to resolve issues, communicate learnings globally, and support strategic partnerships and joint development with customers.

Responsibilities

• Manage install base and new products' applications performance to drive customer satisfaction.
• Define and implement processes and applications to meet customer productivity and leading-edge technology requirements.
• Serve as customer technology expert for a class of processes; guide technology development and transfer.
• Communicate issues and track progress; use systematic troubleshooting to determine root cause and action plans.
• Lead customer demos, including defining demo conditions, wafer processing, and analyzing results.
• Assist account teams in managing the customer account to enhance satisfaction and increase AMAT’s product and technical reputation.

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:
$124,000.00 - $171,000.00
Location:
Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Key Responsibilities

Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks. Responsible for managing the definition and implementation of processes and applications, to meet the customer’s current and future requirements for productivity and leading edge technology, using Applied Materials products. As the customer technology expert for at least one class of processes, guides technology development and transfer. Integrates customer technology requirements into internal product roadmap. Resolves complex field process issues utilizing systematic troubleshooting methodology. Create a mechanism to communicate issues and track progress. Use sound statistical techniques like DOEs (Design of Experiment) to quickly determine root cause and action plans. Communicates learnings from this portion to rest-of-world to strengthen the product packages. Responsible for customer demos, including defining demo conditions, wafer processing and analyzing results. Assists account teams in managing the customer account to enhance customer satisfaction and increase AMAT’s product and technical reputation. Works with business unit in technology development and transfer to customers including customized process development. Plans unit process sequence based on customer requirements. Negotiates process specifications with customers. Takes ownership of delivering the required solution to the customers that meets specification. Takes the lead in positioning new technologies to customers utilizing technical information from divisions. May form strategic partnerships to evaluate new and emerging technologies and oversee joint development activities or beta-site testing programs. Makes management level presentations. Participates in defining product strategy, identifying gaps. Provides feedback on process and hardware improvements to meet customer roadmap requirements. Keeps abreast of new developments that directly impact unit processes. Participates in publishing in ET conferences and journals.

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 25% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.