Project Manager at Clark Associates, Inc.

University of Delaware; Lititz (Lancaster County); Hybrid; USD 70,000 - 90,000; Full time

Job summary

The University of Delaware is seeking a Project Manager to drive customer success through effective project management. Based in Lititz, PA, this hybrid role combines in-office collaboration with remote work flexibility. You'll oversee new location openings and manage project timelines and customer relationships.

The ideal candidate brings at least 2 years of relevant experience and excels in critical thinking, problem-solving, and communication. You'll ensure projects are completed on time while striving for high customer satisfaction and efficiency improvements.

Qualifications

• Minimum of 2 years of professional experience in a relevant field.
• Strong communication and organizational skills are essential.
• Experience in customer service, retail, or project management is valued.

Responsibilities

• Build strong, solution-focused customer relationships.
• Own project quoting and scoping for kitchen projects.
• Oversee end-to-end project coordination and execution.
• Use data to inform decisions and improve outcomes.

Skills

Problem-solving

Critical thinking

Communication

Organizational skills

Customer relationship management

Tools

Asana

SharePoint

Loop

Job description

We’re seeking a Project Manager who is passionate about delivering creative, effective solutions tailored to each partner’s needs. You’ll manage your own book of business, oversee new location openings, solve unique challenges, and drive the success of your partners. Join our trailblazing team as we innovate in our industry! Building a new business isn’t easy, but this is an opportunity to join us on the ground floor and create something remarkable.

Who are We?

Clark National Accounts, a division of Clark Associates, has recently joined forces with Clark Pro, expanding our reach across industries including Restaurants and Retail, Entertainment, Senior Living, Hospitality, Business and Industry, Casinos, Health Care, and Higher Education. We provide equipment, supplies, project management, and, most importantly, partnership for our customers across these verticals.

Key Role Highlights

Our Project Managers play a critical role in ensuring that our customers’ new locations open as scheduled. Your daily work will include reviewing project specifications, quoting kitchen equipment and supply needs, and overseeing the coordination, delivery, and ultimate success of each project. The Project Manager then remains the central point of contact for our customers during their first 30 days of operation.

Successful project completion includes customer satisfaction, nailing profitability targets, and a commitment to continued improvements in process, efficiency, and customer retention. In addition to overseeing projects in their entirety, Project Managers will play a key role in building and maintaining strong customer relationships with customer brand stakeholders.

Travel Requirements

Occasional travel to company, vendor, or customer locations is an important component of success in the role, and may be required between 5%-20%, based on partner needs.

Job Location

Hybrid: We believe in building strong team connections through in-person collaboration, while maintaining the flexibility of remote work. This position is located in our Lititz office (30 Citation Lane, Lititz, PA 17543), with two in-office days per week.

Job Location

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

• Build strong, solution-focused customer relationships: Partner with customers to identify tailored solutions that drive revenue growth and profitability. Develop trusted relationships with key stakeholders through clear communication, responsiveness, and proactive support.
• Own project quoting and scoping: Produce accurate, high-quality project quotes by reviewing specifications and understanding kitchen equipment and supply needs.
• Oversee end-to-end project coordination: Manage timelines, logistics, and communications across internal teams, customers, and third‑party partners (e.g., warehouses and installers) to ensure seamless execution and successful project delivery.
• Leverage product knowledge and clear communication: Act as a knowledgeable resource for customers and internal teams, providing expert guidance on kitchen equipment and supply needs and project logistics.
• Think critically and solve problems proactively: Anticipate challenges and develop practical, customer‑focused solutions by analyzing project needs and identifying opportunities for improvement.
• Use data to inform decisions: Gather, interpret, and act on data to make well‑informed project recommendations and continuously improve outcomes.
• Champion operational excellence: Identify and implement process improvements that increase team efficiency and elevate the customer experience.
• Maintain organized, transparent project tracking: Use project management tools (e.g., Asana, SharePoint, Loop) to ensure up‑to‑date documentation, task visibility, and data quality across all stages of the project.
• Collaborate across teams for brand success: Work cross‑functionally with teams like Logistics, Data & Analytics, Account Management, Sales, and Platform to deliver a cohesive and impactful experience for our partner brands.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Experience

Minimum of 2 years of professional experience: We’re seeking a candidate with foundational professional experience. We value new perspectives, adaptability, and strong communication and organizational skills—regardless of where they were developed.

Strong candidates can come from many backgrounds, such as:

• Teaching or education
• Customer service or retail
• Entrepreneurship or small business ownership
• Hospitality or food service
• Nonprofit or community work
• Operations
• Logistics
• Event planning or coordination
• And many more!

If this sounds like you, please tell us about your transferable skills in your cover letter!

You'll be a great fit if you:

• Sweat the details and love solving problems with logic, creative thinking, and data
• Think critically and act decisively when new challenges arise
• Communicate clearly — whether it’s with teammates, partners, or customers
• Stay calm and empathetic when things get messy (because sometimes they do!)
• Bring a team‑first mindset and intrinsic motivation for excellence
• Take initiative and hold yourself accountable for results
• Get energized when you find a problem — because that means you get to fix it! You love finding ways to bring improvements in efficiency or service
• Embrace technology and are quick to learn new systems
• Thrive in a flexible, fast‑changing environment
• Bonus: You know a thing or two about restaurant operations or kitchen equipment and supplies

PLEASE BE SURE TO INCLUDE A COMPELLING COVER LETTER HIGHLIGHTING YOUR INTEREST IN THE ROLE. We really do read these!

Looking to stand out? Tell us about the most challenging customer interaction you’ve navigated.

Hiring Process

Qualified applicants will be contacted for a phone interview and then may continue to 1 or 2 additional rounds of in‑person or virtual interviews. Applicants will receive a point of contact and email confirmation of the next steps at each stage of the interview process.