Account Support Specialist

Aston Carter; Round Rock (TX); Hybrid; USD 40,000 - 57,000; Full time

Job summary

Aston Carter is seeking a customer-focused Account Support Specialist to serve as the primary contact for Delivery Partners in Round Rock, TX. You will handle inquiries, resolve issues, coordinate with internal teams, and ensure a positive partner experience.

The role features a 4-day workweek with 10-hour shifts and a hybrid on-site schedule, offering exposure to cross-functional collaboration in a fast-paced environment.

Qualifications

• 2+ years of customer service or support experience.
• Experience handling high-volume phone, email, or ticket inquiries.
• Strong communication, problem-solving and organizational skills.
• Proficiency with Microsoft Office, including Excel.
• Ability to prioritize competing requests and work independently.

Responsibilities

• Serve as the first point of contact for Delivery Partner support via phone, email, and ticketing systems.
• Triage and route issues based on urgency, business impact, and ownership.
• Resolve routine inquiries and provide timely updates on open requests.
• Escalate critical issues and coordinate with internal teams for resolution.
• Maintain accurate case documentation and follow through to completion.
• Partner with Account Managers to support account activities and partner communications.
• Identify recurring issues and recommend process improvements.

Skills

Customer service

High-volume inquiries

Communication

Excel

Tools

Salesforce

Zendesk

ServiceNow

Job description

Overview

We're looking for a customer-focused Account Support Specialist to serve as the primary point of contact for Delivery Partners. This role supports daily operations by handling inquiries, resolving issues, coordinating with internal teams, and ensuring a positive partner experience.

Key Responsibilities

• Serve as the first point of contact for Delivery Partner support via phone, email, and ticketing systems.
• Triage and route issues based on urgency, business impact, and ownership.
• Resolve routine inquiries and provide timely updates on open requests.
• Escalate critical issues and coordinate with internal teams for resolution.
• Maintain accurate case documentation and follow through to completion.
• Partner with Account Managers to support account activities and partner communications.
• Identify recurring issues and recommend process improvements.

Qualifications

• 2+ years of customer service, account support, operations support, or help desk experience.
• Experience managing high-volume phone, email, or ticket-based inquiries.
• Strong communication, problem-solving, and organizational skills.
• Proficiency with Microsoft Office, including Excel.
• Ability to prioritize competing requests and work independently.

Preferred Experience

• Salesforce, Zendesk, ServiceNow, or similar CRM/ticketing systems.
• Delivery, logistics, field operations, or small-business support environments.
• Experience identifying trends and improving support processes.

Schedule

4-day workweek | 10-hour shifts (7:30 AM - 6:00 PM CST)

Available Schedules

• Sunday - Wednesday
• Wednesday - Saturday
• Hybrid schedule with on-site weekdays and one remote weekend day.

Job Type & Location

This is a Contract position based out of Round Rock, TX.

Pay And Benefits

The pay range for this position is $35.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a fully onsite position in Round Rock,TX.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.